Embassy Suites By Hilton Hotel Chicago-Schaumburg/Woodfield

The entrance was captivating and the main commons area was large and well put together. The morning breakfast selection was also excellent.

We chose to splurge on a higher-tier upgrade for this stay. While I was initially taken aback by the cost, we ultimately felt it would be worthwhile given the special occasion and the many positive experiences we have had staying at Embassy Suites locations across the country. Based on those past experiences and the description of what this upgraded suite was supposed to offer, we expected a high standard of comfort and quality.Unfortunately, this was the worst room we have ever stayed in.We travel frequently and consistently choose Embassy Suites because of the safety, cleanliness, and overall beauty of the hotels and suites. This was our first time at this particular location, and it will certainly be our last.We stayed on the seventh floor, and the elevators felt extremely unsafe. Each time we used them, there were loud noises and unsettling clunks that made the ride uncomfortable. Additionally, the elevator doors close forcefully and will slam into you if you do not step out quickly enough, which felt hazardous.The condition of the room itself was unacceptable. There were visible stains throughout, including on the couch and the flooring. The bathroom cabinets were significantly dinged and worn. The toilet barely flushed properly. The carpet was fraying, and there was a noticeable red stain near the kitchenette area. Upon entering the room, we were immediately met with a strong, musty odor. The smell was so overwhelming that neither of us was able to get a good night’s sleep.We also visited the bar for a drink and found that there was only one bartender serving a large number of guests. It was clear that the hotel was significantly understaffed.We do not typically write reviews; however, we felt compelled to share this experience so the hotel can better understand the urgent need for maintenance, upkeep, and adequate staffing—especially considering the price guests pay to stay there. We will not be returning to this location.

Looked nice in the lobby

The elevators felt incredibly unsafeSome of the rooms had horrible chemical smellsThe hot water was terrible Inside the rooms was super dated and not well kept up

Pool was closed

The room was so spacious and out of the way! Bed was so comfy enough room for everyone.

The breakfast isn’t what it use to be. There were no pancakes,French toast or bacon on a Sunday morning. It was so busy and everyone only had the options for omelets,cereal,waffles,fruit. The pool was cold as well my 1 year old only lasted 10-15 minutes before crying to get out.