The first night of the reservation must be paid in advance using the credit card provided in your reservation.Please note that pets are not allowed in the hotel building or in the Villas.Please note for Villas: in case of cancellation, this must be done 14 days prior to arrival. Prior to arrival, the hotel will ask for the first night's prepayment as a guarantee for your Villa. Upon check-in, a deposit is required to cover any additional costs. The hotel will refund the full amount after an inspection. If damages are found, the hotel representative will assess the damage and deduct the cost of this security deposit. If damages are more than the guarantee deposit, the customer must pay the difference. The amount requested for this deposit will be $ 250.00. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hotel La Casa de la Abuela in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.