Please note, doors have pinpad locks on them and guests will receive a key code that allows them to enter their unit.Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.Please note, there is a 2 pet maximum per chalet per booking. Please inform the property in advance (see Property Policies). Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Mystic Springs Chalets & Hot Pools in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.