Reception hours are 08:00 hours until 17:30 hours and check-in time is between 14:00 - 17:00 hours. Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance so that alternative arrangements for key collection can be arranged. Contact details can be found on the booking confirmation.Complimentary breakfast is served in the dining room from 08:00-09:30.Please note that the number of guests should not exceed the maximum number of occupants stated on the booking confirmation at any given time. Guests are not permitted to bring visitors into their villa.Please note that children cannot be accommodated at this property. The villa is for a maximum of 2 adults.Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Escarpment Retreat & Day Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.