Guests arriving after 19:00 must inform the property in advance. Contact details can be found on the booking confirmation.To use the property's shuttle, please make a reservation at time of booking. Additional charges apply. The shuttle leaves from the hotel to Sapporo Station at 10:00. Departure from the station to the hotel is at 14:00.Please note that this property does not offer non-smoking rooms. The property will deodorise the room if guests wish to stay in a non-smoking room.Please note, guest rooms are located in 4 separate buildings based on room type. Guests booking multiple rooms who wish to stay in the same building are advised to select the same room type. Please contact the property directly for details.Please inform the property of your genders at the time of booking, in order to have proper amenities prepared.Guests using a car navigation system are advised to use the map code: 603287085Please kindly indicate the number of children and their respective ages at the time of booking via the Special Request box. Child rates are applied to meals. If the property is not informed, no meals will be served.Please note that the maximum occupancy of the room includes all children 3 years of age and above, and cannot be exceeded under any circumstances. For extra guests exceeding the room occupancy, guests will be asked to separate rooms and additional charges will apply. Guests may not be accommodated if there is no availability. Guests with tattoos may not be permitted to use the property's public bathing areas or other facilities where the tattoos might be visible to other guests. Guests must check in by 19:30 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.