A non-refundable 2.2% Service & Handling fee is applicable to all card payments processed online.Please note that payment will appear as ARRA Accommodation Group Frankston on your bank statement.Please note reception hours are 09:00 until 18:00.If you expect to arrive outside reception opening hours, you must inform River Village Motel & Holiday Units in advance, using the contact details found on the booking confirmation.Please note the Bistro is only open on selected nights. Please contact the property for more information. If you would like to book the Bistro for a catered function, please use the special request box when booking or contact the property using the contact details found on the booking confirmation.Please note that housekeeping service is only offered for stays of more than 7 nights. Please inform River Village Motel & Holiday Units in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.