Glendale Hotel

The bathroom light comes on and off of its own and turns off when you are in there

Convenience

Passable

I stayed in room 16,The mattress on the bed had big dips in it, one was so big I kept rolling into it, needless to say, I didn’t get much sleep,That mattress needs to be changed!!

Breakfast was not included in my price but they did me an excellent breakfast for reasonable payment

Everything was good

Very clean comfortable room. No issues. Very quiet area.

Room on 2nd floor up a lot of stairs

The staff were perfectly pleasant and tried to do their best to accommodate me but I was exhausted and just wanted to have a good night of sleep. This I did not get.

I have tried contacting the hotel a number of times about my terrible experience and no one replied.I am not a sensitive sleeper which makes me all the more disappointed to report such an unfortunate experience in your hotel.The pipes in your bathrooms. In room 11 they were so noisy and kept me awake for an hour and a half before I eventually went to find a member of staff. Of course the volume was then reduced but the member of staff told me he could still hear the pipes, and moved me to room 21, reassuring me that the plumber would come and look at another time.The bed was not made in room 21 so I had to head back to reception to get sheets and make my bed. The same member of staff was very apologetic but it’s really not good enough.The bed in room 21 was so lumpy and soft that I kept falling out whenever I turned over. If you do not believe me, I would encourage you to spend the night in that bed and check your quality of sleep.On the same floor there is a noisy toilet and every time it was used throughout the night it woke me up. Not just the toilet flushing, but the noisy pipes and then the people talking, snoring and even the bed springs of people getting into bed.Neither bedroom looked anything like the room on your website leaving me to double check my booking. I appreciate working in the world of online marketing that your best room is going to be advertised, but I could find no evidence online of the two single rooms I saw, which I believe to be false advertising.The rooms are poorly insulated and heating was off all night. Luckily I had packed a hot water bottle but I was shivering all night. There were no extra blankets available in the roomThe bed frame was so old and the pillows so thin that I could not sit up in bed with the pillows behind me, as they kept disappearing down the side of the bed. This made for an uncomfortable experience all round.

Location only

Dust on all over the wardrobes, the bed rails, the tables and toilets. Multiple broken things as well, and the bed was very uncomfortable.

Room and breakfast were fine,

Separate, though private bathroom.

The room was cold and uncomfortable The bathroom was coldThe WiFi did not workThe TV did not work. Someone came to check and could not get it to work. They said they will speak with his manager and come back; he never did!!!!

See above very poor experience

Very convenient for Penarth and Cardiff by the train station

The room was spacious

Breakfast was served between 8-30 - 9-30 which didn't work for me as I left for work at 8

Bathroom was ok, that was about it.

Very dark and drawn decor, small room, dim lighting, very dated furnishings and the bed was uncomfortable.

Good location, two of three rooms were perfect

Third room had separate bathroom! This wasn’t ideal

Clean

No lift , no light in stairs , my top room was so cold . The heating on for only few hrs during the day

Charming, comfortable hotel with character. Helpfull staff.Restaurant downstairs was a highlight, food was top class

Very friendly staff and owner , and the food was amazing!

The WiFi wasn’t great but was made aware of it that it’s being improved

Central location..... cheap

Lots of noise from other rooms... never saw staff... room was smelly..... bed was uncomfortable

Very convenient location. Did not have breakfast

No help with luggage because of earlier start

Lovely, super helpful staff. Very convenient location close to station. Comfortable bed, nice linen and two comfy pillows - good nights sleep. Good natural light from large window, not overlooked. Lovely light level adjustable side lamp to complement overhead lighting level well - very comfortable. Bedside Bible nice. TV easy to use and in good position. Easy to use shower and nice towels. Pretty feature wall wallpaper. Sufficient tea ,coffee,milk supplied

(Room 15) Kettle too large to fill under tap - luckily there was a glass to decant water with. Mug better than tea cup for tea/coffee making with limited supplies perhaps..Table very scarred - some table cloth type covering or wipe clean stick on top would improve look. Part of push down toilet flush missing - internal mechanism exposed and uncomfortable on fingers to push down consequently. This is a single room, but bathroom door too tight, door knob on outside loose and no internal handle or knob to pull door closed. Inside of bathroom door has large rip holes in where it looks like hooks perhaps have been pulled off door (perhaps in trying to close the door?). A couple of redundant metal brackets on bathroom wall from something long gone increase 'tired' look. This room needs improvement to match the price point charged. Breakfast could be booked for an additional £15.

The room was beautifully presented and the bed was very comfortable. The staff were welcoming, polite and helpful. The food in the restaurant was delicious.

There was nothing I didnt like.