Please inform Hotel Palace Puebla of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box. A deposit via bank transfer is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking.