You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Late Check-in Instructions: Contact the property directly if you will arrive after 6:00PM on weekends or after 5:00PM on weekdays. The property will provide a security code for the lock box to retrieve your rental keys.Hot Springs Village, Arkansas is a gated community. When arriving at the security gates, guests must be prepared with an ID matching the name on their reservation confirmation, and a printed out confirmation showing the date of arrival.Driving Directions: From the security gate, travel approximately 2 miles, past a 4-way stop and turn left into Los Lagos Resort. Proceed into the property past an empty Guard Station and follow the signage to the new Clubhouse next to Unit 76. The address of the resort is #1 Los Lagos Boulevard, Hot Springs Village, AR 71909.The credit card provided at the time of booking will be charged for the stay on the morning of your arrival date. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.