We stayed here in 2019, really enjoyed it - that's why we returned in September 2023. The gardens are just wonderful, giving you the hint of the jungle, with agouti, white nosed coatis, and iguana wandering around, no danger. Rooms are very well appointed, spacious - drinks etc replenished each day as necessary. Beds comfy, a bath with a shower over - very good. The adult only infinity pool overlooking the sea lagoon is where I spent a lot of my holiday, the variety and number of fish more than when I went scuba diving!! Layout of the accommodation blocks in relation to the main reception, the three pools, beaches - excellent

There are a number of concerns which for certainly detract from everything that is good about the hotel - and I used to work in hotels - in no particular order 1 - the food on the restaurants, whether in the Akumal or the other restaurants in the entire complex have a lot of hot plates with containers of food which are not 'hot' but luke warm! - a potential for illness - and not an improvement on 2019. Food containers are not replenished quickly so often you have to make another choice or wait minutes. 2 - Noticeably this holiday, it was quite clear that drinks servers in the bars around the hotel were more eager to serve guests who were giving 'tips' not always Americans, irritatingly as this is supposed to be an all-inclusive hotel with no further costs. Does the hotel staff appreciate that the cost for UK guests is more than the American guests who have short flight/costs than UK guests where our flights will typically be twice that of the further American. 3 - the adult only infinity pool/bar often had very loud intrusive music - why?? If you crave such music that was available in the main family/children pool area - again why? Around the adult only area, impossible to just enjoy the ambiance in peace, or have a conversation, or listen to a pod cast because of this music. If having 'aqua aerobics' then music - but even then, turn it down arghhh 4 - Sports bar - very loud music - why??? there are many screens showing multiple sports, all without commentary - very good. But again no need for the very loud music which seemingly could not be turned down - hotel policy??? 5 - Air conditioning - our bedroom suffered from malfunctioning A/C but which was soon rectified - very good.