Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note reception opens at 7:00 and closes at 20:00 from Sunday to Thursday. It closes at 21:00 on Friday and Saturday. Please note that there is a 0.9% charge when you pay with a credit card. Please note that this property requires a refundable AUD $100 credit card pre-authorization or AUD $250 cash bond upon check in. Please note that housekeeping service is only offered for stays more than 8 nights. You can request daily housekeeping service at an extra charge. Please note that the central air conditioning service is undergoing replacement and will be out of order from the 7 December to 11 December, 2020. There will be no air conditioning during this time at the property. Notification About Resort Improvements: Mid-February to Mid-October 2023 We would like to inform you about two projects over the coming months: 1. Contractors will be on site during a period of about 20 weeks, starting from mid-February 2023, to make some repairs to the “podium” level – the ground level outside, specifically in the vicinity of the tennis court. The court will be closed and access to the area may be restricted. The walkway from the overflow car park at the rear of the resort to reception may be restricted or closed completely. To make things easier, we would recommend you unload your bags at the reception driveway if you are thinking of parking in the overflow parking lot. The parking lot capacity will also be reduced and up to four spaces may be unavailable in the basement parking lot. Our onsite team will keep you informed. 2. From late May until mid-October a number of rooms within the hotel are being renovated. Please expect construction noise during this period. Noisy works will not occur before 8:30am and we aim to have most of it happen on weekdays, excluding public holidays. Due to its location, we anticipate the noise will have a minimal impact on your stay. 3. Elevator Replacement Work is scheduled to commence on April 14th, 2024, with an estimated completion date in mid-November 2024. During this period there will be 1 elevator in operation at any given time, which may cause some delays. We are committed to providing ongoing exceptional holiday experiences and we sincerely apologize for any inconvenience this may cause. Rest assured that every effort will be made to minimize the impact to your stay. Nevertheless, we have made and will continue to make every effort to ensure this important work can go ahead while causing minimal impact on your holiday.