Guests arriving before 07:00 hours or after 18:00 hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.Please note that a 2% surcharge applies for payments with American Express credit card.Please note that all special requests are subject to availability upon check in, and cannot be guaranteed.Please note that housekeeping service is only offered for stays of more than 7 nights. You can request daily housekeeping service at an extra charge.Please note that Shantara Apartments Port Douglas only caters for children over 16 years. A security deposit of AUD 1 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.