Guests arriving outside reception opening hours (07:00 until 20:00) must inform the hotel at least 24 hours in advance. Contact details can be found on the booking confirmation.A valid credit card must be presented upon arrival. Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.Please note that there is a non-refundable 1.5% charge when you pay with a credit card.Please note that this hotel requires an AUD$75 credit card pre-authorisation upon check in to cover any incidental charges.There is a free shuttle service to and from central Queenstown, running between 9:00-11:00 and 16:00-21:00.Please note that all rooms receive basic servicing daily, including rubbish removal, replacing tea towels, replenishing tea, coffee, sugar and milk, replenishing dishwashing powder and laundry powder, making beds with existing linen, replacing towels, bath mat and hand towel and replacing of amenities (toilet paper, shampoo, conditioner, body lotion, tissues). If you require additional servicing, you can arrange this with the reception desk at an additional cost. Please contact the property for more information, using the contact details found on the booking confirmation.