The reception and tour desk are open from 08:30 until 17:00, Monday to Saturday. Limited opening hours on Sunday morning.Guests arriving on Sunday or after 17:00 are kindly requested to contact the property for the key safe code, using the contact details found on the booking confirmation.Please note that there is a 1.3% charge when you pay with a credit card. This charge does not apply to debit cards, cash or bank transfers. Please inform Grand Mercure Allegra Hervey Bay in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.