Please note that the 1st night will be charged right after booking (see Hotel Policies).Please note that there is a 3% surcharge when you pay with American Express or Diners credit cards.If you expect to arrive outside reception opening hours, please inform Coconut Grove Holiday Apartments 24 hours in advance, using the contact details found on the booking confirmation.Please note that there are no elevators at the property, and the upper levels can only be accessed via the stairs. Most of the Standard Rooms, Two Bedroom Apartments and Three Bedroom Apartments are located on the upper floors.You must show a valid photo ID upon check in. Please note that Coconut Grove Holiday Apartments requires a credit card pre-authorisation or cash deposit upon check in to cover any incidental charges. The pre-authorisation amount is a minimum of AUD $100 and up to a maximum of AUD $300, depending on the length of stay.Please note that once you have checked in, no refunds are available for any cancelled night/s if you decide to check out before the booked departure date.Any extra bed or baby cot is upon request only and needs to be confirmed in advance by the hotel. Guests are welcome to contact the property for more information using the contact details on the booking confirmation.Please note that housekeeping service is only offered on a weekly basis or for stays of more than 7 nights. You can request daily housekeeping service at an extra charge. A security deposit of AUD 100 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.