The Sens Tulum Riviera by Oasis-All Inclusive

Pros +

• Weather was perfect second week of March. Pool time and friendly Canadian guests made the time go by quickly. Restaurants were varied and quite good (with the exception of the snack bar in the swim up bar pool area...service for the grill is super slow and the burgers are nasty). No one in my party of six got sick. Beds were very comfy. A/C was cold. Beach sand is white, soft and clean. Tropical fish (incl stingrays) are visible 3+ feet from shore (by the moored boats). Bring snorkeling equipment as the on-resort stores are very over-priced. .

Cons -

• Poorly managed resort in need of upkeep. Our rooms were just so so. Pulled the plug on the bathtub and the water came up through the drain and flooded the room and bath water pooled into the hallway. Bathroom pipes were "singing" quite loudly until the toilet was flushed. Obviously some plumbing issues. Late night partiers interrupted our sleep at 2 and 3 am, 2 nights out of 6. Travelling with children, we went to the lobby at 2:30 am to complain. Nobody at the desk. Phone was ringing...so WE answered it. Guest calling to ask for Security to shut the party down. I requested adjoining rooms and was told that was an extra charge. Then I learned there are no adjoining rooms. There is also an extra charge upon registering for environmental and state taxes. Beach was small and full of sargassum upon arrival due to windy conditions. Staff cleared it on day 3 yet the dead fish smell lingered on. This is not a reflection on the part of the resort...just be aware that this naturally occurring phenomenon may occur and could impact your holiday dream of the perfect beach scene. BTW..the covered cabanas on the beach are available for an additional fee. The town of Akumal is a short bus trip away. Do not get scammed into fast-talking salesmen from the Dive Shop for swimming with turtles. Do your research before accepting any over-priced touristy excursions. Entertainment was held nightly at 9 pm in a small indoor theatre. Two karaoke nights out of 6. One movie night. Minimal budget I guess. Front desk staff need to be able to understand and speak English to properly address guests' concerns. Senior citizens' needs were not considered in room allocation. There are a lot of stairs (most without hand rails) and a long maze of hallways to walk in the second story of the "brown" building. Rooms 2324 and 2325. The main buffet accessed from the lobby involves climbing a large double stairwell.