So Sofitel Mauritius

Pros +

• Facilities are very exotic, rooms are beautiful and tastefully designed, nice big bathrooms and a view of garden and the sea.

Cons -

• We came with high expectations as Sofitel in Dubai has a great reputation for hospitality but we were left disappointed with the apathy and indifference of the staff with the exception of Raj and Harsh who were both very professional. The hospitality is superficial and doesn't not go beyond a smile on the surface. Looks like they are not used to catering to demanding Asian guests. Despite having a few Indian families on the property, the food esp biriyani and curries were served luke warm. Despite feedback shared with staff Mohnisha, this repeated next day. Their food quality and selection is not upto the standards we expected. Very ordinary for the prices charged. Our food experience at Radisson was way better. Reception desks line is usually busy, they don't call back. If a guest needs something urgently they will need to go upto reception. I requested room cleaning one of the days, had to remind twice before someone was sent. For the exclusivity the resort claims to offer, this is not the level of service expected.