Hotel Residenz Hochalm - Ski In Ski Out

Quieter area in Saalbach-Hinterglemm. Has a underground parking garage. Bus stop is quite near.

Complimentary cookies laid on the bed were expired more than 6 months (we didn’t need it but just noticed). Safe in the closet didn’t work (we reported it once but we were asked to report it again to the same desk…so Never mind, not our duty, but a favor to the hotel). A note regarding the full bed, meaning a bit smaller than queen size bed.

atmosphere is wonderful and the room is clean and the breakfast is delicious. literally everything is perfect ?

nothing at all

I liked the cooperation with the staff, it was really nice, and the cleanliness of the room.

The price is expensive for the hotel's location. Also, breakfast ends at 10, while most hotels end at 11. Also, a deposit of 500 euros is required. This is a large amount and was not mentioned when booking.

Clean and modern rooms, great breakfast and exceptional dinner. The wellness area has a variety of sauna types and a wonderful relaxation room. Perfect for a skiing or hiking trip since the hotel is directly at the mountain next to a ski shop!

Great location and the valet parking service is amazing. Rooms are very clean. Dinner was decent. Sauna is very nice with 3 different temperature rooms.

No free tap water at dinner is kinda strange. Also, supposedly there is a sun terrace but with the mountain in the way that isn't available all day. Staff at reception and bar is super, restaurant could be friendlier.

Great location, professional service, overall quality of the hotel, great bar, dinners, friendly staff, parking.

Old rooms need some upgrade.Glass doors in toilettes are a complete non-sense!

Breakfast, dinner, and bar were awesome. Very delicious. The room was very clean although the bed was a bit too high for kids.Regarding the location, for family who has small kids, it was a bit inconvenient to go to a family slope.

the room was fine. the food was excelent. the staff was good and help us since one of my friend had a leg enjurie and couldn't walk up and donw hill, so they open a excepction and used their car to move her arround some times. the ski-in'/out it was very dificult for begginers. almost impossible to then.

we were travel with friends so the location of the hotel was uphill, that was a problem for us that didn't had a car. the hotel didn't provide shutle to the city, or even to go "down" and up from the bus rute to the hotel. if we need a cab to get there from the closes city, it cost 20 euros + 5 to the taxi goes to the hotel hill. that was really annoing. The "SPA" wasn't a spa. is a good space for sauna and relax, but didn't had hottub, or even any service that we can book. so i don't know why they say that is a SPA. if their is no service available.

breakfast was sensational every day! We had half board included in our reservation and it was well and truly worth it!

The only thing I didnt like was that often the hot water wasn't hot yet, so it wasn't possible to make my morning tea

Amazing staff, very kind and caring people! Clean rooms and spa. Good food, value for money.The location is magical!!

everything, equipment, peace, food, comfort, space, interior

The overall cleanliness, the children's playground and some other details are really great. The staff becomes simpathic in a few days as you get confortable, don't judge everything too soon until you acommodate totally. Some practical things like bikes/skiis store exist. Also, Jocker card that you get is a must here. I don't even know how I would move arround without it in surrounding resorts, where to park etc. so this card is maybe a half of the whole value if you use it alot.

There are a few itches which are not actually critical, so it is a decent hotel, however the one the person who does the marketing does it very good so it does look greater in the photos than it is. Still it is'nt in any way bad and it is not a bad decision to visit. It is not in the centre of the village like some other, you'll have to travel by a car or free bus (with jocker card)

A decent receptionist will not compensate for shortcomings.

It happened to me for the first time that I sacrificed about 1500 Euro and I didn't even last 24 hours in this hotel, although I had paid for my stay for 8 days. I requested a refund of at least part of the payment via Booking.com. The owner will probably react at this point as well, saying that I demanded a pool, and that's why he won't give me my money back. I only asked if they have one and where the nearest one was. 1. For breakfast and dinner, you MUST announce the time you will arrive. 2. You can choose from one soup, TWO dishes and two cakes. 3. You must make an appointment a half of hour advanced to wellness but only between 4:00 p.m. and 7:00 p.m. 4. Wellness is located in a basement without daylight, the rest room is small and it seemed claustrophobic. The owner says it's ok, wellness is in the two pictures after all. The offer claims that the wellness is connected with a terrace with a view of the mountains. The only terrace is connected to the dining room and on another floor. 5. The hotel is gloomy, without daylight, there are no ceiling lights, the side wall lights are insufficient, they shine through about half of the staircase. 6. If you live in the left wing you always have to go through a poorly lit staircase, lift goes to mezzanine. 6 The children's corner is in the dark, lit only artificially and is very small for the number of rooms. 6. The hotel room is impressive in the offer photos, but the view from the balcony to room is missing, which means that about half of the area is available for living, if I don't count the balcony. 7. The corridors of the hotel are very narrow and dark 8. The views to the mountains are from three sides over the cranes located at the neighboring buildings and mainly the construction site of the highway or tunnel. A fourth view is of the steel structure dumps and on the trucks that non-stop climb into the slope. 9. During our stay there were four guests and one baby.

The staff was exceptional. We lost our car keys and the staff was extremely helpful. We were able to find them.

I wish there would be better explanations on how skiing works in the area. Especially since we had small kids who did not know how to ski. We would have stayed closer to the kid's ski school. They were very kind and inviting to children.

Excellent location for ski in, ski out next to the lift. Comfortable rooms, and dining area.

15 Euro parking fee is requested tp park in hotel's garage. However, there is a free valet service to park free of charge in a parking area outside the hotel.

good location. nice staff. big rooms. very clean

both dinner and breakfast where not very good.. spa area is small

We like your staff (personal), especially those 3people from the Croatia - we have been in contact with. They were amazing! Can not wait to arrive again and to spend ski vacation in your hotel again. Say hello to them ;-)

The room was big enough for our group, it was very clean, new towels and toilet paper were changed every day, the cleaning staff came every day. The staff at the reception and in the restaurant were very polite, very helpful and we felt very comfortable in this hotel. The breakfast buffet is very varied, you can find anything you want. After skiing, you can refresh yourself in the bar with an after-ski snack. Dinner was delicious and tasty. Access to the ski area is easy, from the hotel's garage, and this fact adds to the value of the comfort.Thank you for making us feel comfortable during our stay.

Nothing negative to say.

Room was very clean, cosy and comfortable.The kitchens Chef, Mantzis John and the rest of the people working at the hotel, made our stay a memorable experience. Food is so delicious.Excellent location for ski in ski out, next to lift and ski passes can be purchased at the reception.

Sauna was a bit crowded.

Great food, nice ski in/ski out facility. We had a big 2-br apartment with great views and directly at the slope.

For the money paid - the value was low. The check in experience was poor, nobody helped us with the luggage (staff watched us schlepping it up) and the lady at the front desk spoke German only poorly. The apartment was cold and the repair/adjustment to fix the problem took almost an entire day. Couldn't they heat/check the apartment sooner?Most of the staff is friendly and helpful, but they seem to be untrained and not a cohesive team yet. None of them is Austrian, and their German was quite limited. This seems to be a common problem in the ski area. The location was great for skiing, the slopes are right next to it. But you are stuck in the resort if you don't want to take a car or the hotel shuttle; it's quite far from the center of town. Buying lift tickets at the hotel is a nice service, but our first day's ski ticket was dated wrongly and we were not told initially that we could return the old passes to redeem the deposit (recycling) fee (miss of the same untrained front desk staff).The bar is so so, the cocktails lack sophistication and don't meet international standards. The selection of liquor is very small (they only had Jim Beam to make an Old Fashioned), yet the price level is very high compared to the rest of the bars in the village.