Alpen-Karawanserai - incl Joker Card

Hotel is comfort with very nice sauna and wellness area

That I had to move my car to the nerby parkingThe guy who works as massage center doesn't speak english nor german. had to cancel massage reservation because of missunderstanding and at the same time no stuff was there in the hotel to help.

The real gem in the Austria! We loved everything! It is very well located, comfortable rooms with all the details for the skiers to dry up the clothing. The breakfast choice is just excellent! One of the best we have ever been. Also the menu for the dinner is great. And we lived a small detail as a handmade soap at the reception! Highly recommended!

Great breakfast offering. Also thoroughly enjoyed the saunas and the outdoor pool. Rooms are equipped with very good shower and bath facilities, and are generally very comfortable. But what was best about this place was the friendly and relaxed vibe. The staff were very nice, everyone from the lovely women at the front desk to the cleaning staff, and the locals who drink at the bar were lots of fun to drink with, particularly one guy who very kindly gifted me a bottle of a very tasty chocolate chili schnapps he makes himself.

The only disappointment, which was totally understandable given it was winter, is my kids couldn't drop in on the half pipe. There was still too much snow. Can't have everything!

Central location. Marvelous breakfast. Good beds and excellent shower.

We enjoyed our stay a lot, but the pool could have been warmer and a security camera at the ski room would have been helpful in the prevention of theft.

The hotel in well situated for access to the main lifts.

I stay in 4 and 5 star hotels on a regular basis. This Hotel doesn't come close to providing the kind of service one should expect. We arrived at about 19.30 to find that we had to self check-in. So we had to look for a member of staff to discuss the usual questions one has on arrival. There was nobody to take bags up to our rooms. The variety of food for breakfast was good. The problem was that anything that should have been hot was in fact cold. This includes the kettle which at best resulted in drinking barely warm tea. We were at breakfast at 8.30 so it wasn't as if the service was about to end.The bar becomes an honesty bar because it is not staffed after 11pm. On the one occasion we visited the bar after 11pm the bar was being run by a group of very drunk guests. One of them was falling over and crashing about the place. Not surprisingly this resulted in our bar bills being incorrect. For example billed for wine which we didn't have. Luckily not by much. There was a dental flossing stick dropped and left on the stairs between the 1st and ground floor. It was there for more than 1 day. Where were the cleaning staff?The check out was shambolic. No itemised bill. I asked one to be emailed to me so that we could get on with our day. Still chasing that one. Charged for drinks we didn't have. Paid Hotel and resort tax for 4 guests even though we checked in as 2 guests. Asked to pay Eur80 for parking which we didn't use and when we pointed this out being told it wasn't possible to reverse the card machine. We refused to pay this so the receptionist did input the correct amount. But we had to insist!

Breakfast was very good, lots of choice from very healthy to a full fried breakfast. Lots of juice options including self pressed vegetables and fruit. The spa was pretty amazing, if you want a break with a spa for a non-skier this hotel would be a good option.The staff were extremely helpful and let us stay in our rooms for a very late check out without charge - a very nice touch.The beds are super comfy, just what was needed after a long day.

As we booked through booking.com I think we probably had the most basic room. It was nice but certainly not 4* hotel nice. There were no tea\coffee facilities in the room, the toiletries were very basic, generic hand\body wash, there was no hand wash at the sink but the option of having your own handmade bar of soap from reception. There was a minibar in the room but it was not stocked either - we had 2 rooms both the same. The other slight niggle is that the downstairs cafe oriental does not have any snacks available to buy before 6pm, there do serve light food after 6pm but we couldn't even buy a bags of crisps! I thought this very peculiar especially for very hungry skiers who fancy a cup of coffee or beer and nibbles after a long day on the slopes.We have been to other 4* hotels in Hinterglemm where these sort of things are standard.

Beautiful hotel. Great spa facilities. Located very close to slopes and rental shops. Staff were lovely and friendly. Will definitely come back here. Thanks

I liked the personnel and the services. The spa zone is incredibly well organised and very comfortable.

The Wi-Fi was less pretty unstable and the speed is not great.

Great location in the heart of the city, close to the gondola, many great hiking opportunities.The outdoor, indoor pool and the wellness area is cool. I expecially liked the extended opening hour (until 22:00).The breakfast is outstanding.They offered handmade soap each day.Check-in is super easy, joker card already filled out by the time we arrived.

The furniture in the room is very basic and showing sign of usage already. Same is true for everything, the carpets on the floor, the doors, etc. A complete refurbishment would be nice because it would be an outstanding hotel otherwise. With these old fashioned and used furnitures, the rooms have a youth hostel feeling.

Breakfast was rich, diverse and very well stocked. If you went early in the morning the bread was warm.The welness area was also quite big - there are about 5 different types of sauna, 1 indoor pool, 1 exterior pool and a natural pond where you can also bathe if you are into bathing in super cold mountain stream water.

The water in the indoor pool was a bit cold and the places was usually packed with children screaming and jumping into the water - not a place to actually relax.Apart from this, nothing to complain about.

Absolutly perfect breakfast, very beautiful and clean interior, big wellness area

Excellent location, fantastic wellness facilities.

There was no receptionist available at check in. It was weird. There was no restaurant on Tuesday evening at all, we had to go out, but almost impossible to find a place in the neighborhood without reservation.

atmosphere, breakfast, rooms, sauna

shower, in the bathtub, was not connected to the wall/ roof, so was a bit difficult to take a normal shower…

Location, breakfast, spa, bar and room was excellent

Our bathroom was a little too small

Location is superb, right by the chairlift. The Oriental Cafe has awesome Lebanese food and great pizza, the breakfast was also 5 out of 5.

Our room (316) appeared to be the last one in the corner under the roof (attic) and there was no standing shower, which was really uncomfortable and we were not warned about it during/after the booking. Also the sound insulation in our room was quite bad, we could here literally everything that was happening in the neighboring room, even the snoring of the person during the night. I would recommend clearly marking this room as a slightly different one, putting it into a different category to set the right expectations.

Stylish design with particular vibe, comfy rooms with balcony. Breakfast had variety and was very tasty.spa great with hot saunas! outdoor pools even greater! Perfect location with shops, restaurants and hiking trails around. We red the reviews before coming, and I can agree to some of them. Don't await the classical expectations from 4* hotels, where the staff will be everywhere to please your every need. The vibe is very relaxed in the hotel and sometimes you need more time to look for some staff member to ask them something. Although they are very responsive!A Must: enjoy a night out with cocktail & shisha at the outdoor pool.

The spa could be taken care of more (the empty bowl with few nuts stayed there for 3 days and looked very poor).And there is no personnel at the spa to ask for something.The restaurant menu is very limited and had limited working hours. Their house cocktails were nice but other ones - nothing special. There are better places around the hotel where you can enjoy your meals.Still some place to grow.

the spa facilities were amazing and there’s a lot of variety at the breakfast. the location is perfect too, in the Centre of everything.

the rooms are fine but not that cozy, there’s definitely not an Austrian feel to anything. some facilities in the spa could do with fixing, some showers were broken for example.

The location, the staff, the SPA was perfect. The rooms was clean and comfortable. For Breakfast I’ll give 5 stars.

The Hotel bar menu was little bit poor.

Located in Hinterglam and made it easy for us to walk around town for the event. Hotel has everything with relaxing cafe and pool area.

Room was small, With open shower design. You have to shower almost on top of the toilet. Makes for wet toilet and TP. Not nice for others staying with you or yourself. Bed plug was located on one side of the bed. Power outlet was connected to the main light. So when turning off the room light at night turns switch off. No charging of phone near bed.

Great location, fantastic food in cafe oriental with a Middle Eastern twist. Super spa facilities.

It wasn’t really clear how the hotel worked, breakfast times etc. In an effort to save paper you got information from a QR code which is great in principle but seemed to be a bit lacking with information.