Kanta Resort and Spa

Pros +

• The staff were accommodating, helpful and understanding. Some were able to communicate in English and assist us with activities and travelling.
• Location

Cons -

• The cleanliness and overall integrity of the rooms was severely lacking. FYI there is only 1 working (2 pin) socket per room, which are very loosely attached to the walls (if not delicate, will come off the wall) and not near the headboard. Also WiFi is a myth. There is hotel WiFi but the only place you have a chance of (low) signal is downstairs in the beautiful but extremely hot reception foyer. I went as a group of 7, and 2 of the 3 rooms were decent (minus the fact they had no basic room amenities like sufficient towels, working bathroom lighting in one room which was reported at reception alas to no change, mini fridge and iron). However the 3rd, room 210 was horrendous! As soon as the door was opened youre welcomed to the smell of dust! The carpet floor was not hoovered and as a result of the residual rubbish there were ants on the carpet, which had made their way to the bed where we found sprinklings of dead ants. Speaking of bed it was mattresses on concrete covered in the same carpet! As we arrived very late at night due to an unprecedented flight delay, we accepted our fate and slept the night. The following day we requested for a change in room. As soon as we mentioned the room number to a staff member, it was obvious that the room was known to not be the most up-kept and old. We were requested to stay one more night in room 210 before being changed to another, new double room, which we had agreed to. The day of changing rooms, the same staff member seemed confused as to why wed want to change rooms. After explaining (again) we finally got switched to a different room which just about made the 4 star and was on par to the other two rooms with tiled flooring making it actually cleanable by housekeeping who mopped. The food served in the restaurant for mealtime lacked variety and taste and was disproportionate to the number of guests. Furthermore the poor staff were unable to keep up with the demands of the many, many guests during mealtimes.
• Food, cold