5-Star Hotel

Conrad By Hilton Tulum

Carretera Cancun Tulum 307, Tulum, - Mexico
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Conrad By Hilton Tulum
1/83
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  • Amenities
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$560
per night

5-Star Hotel

Conrad By Hilton Tulum

Carretera Cancun Tulum 307, Tulum, - Mexico
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Top Amenities:

BeachfrontFree Internet AccessFree ParkingHealth ServicesSwimming PoolSwimming PoolAirport ShuttleRestaurantFitness CenterSpaSpaPets AllowedHandicapped Rooms/FacilitiesNo Smoking Rooms/FacilitiesHot tub/WhirlpoolFamily FriendlyKid Friendly
Show All Amenities

Guest Rating

8.6

Very Good

Based on 153 reviews

Location Of Hotel

8.8

Hotel Cleanliness

9.3

Hotel Staff

8.9

Overall Quality

8.6

Show 4 Verified Reviews

About

Located in Tulum, a 2-minute walk from Chemuyil Beach, Conrad Tulum Riviera Maya has accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Among the various facilities are a private beach area, a shared lounge, as well as a terrace. The property provides a 24-hour front desk, airport transportation, a kids' club and free WiFi. All rooms at the resort come with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. The rooms have a coffee machine, while selected rooms also feature a balcony and others also feature sea views. The rooms will provide guests with a minibar. The breakfast offers buffet, continental or American options. At Conrad Tulum Riviera Maya you'll find a restaurant serving American, Caribbean and Greek cuisine. Vegetarian, vegan and gluten-free options can also be requested. The accommodation has a playground. The area is popular for cycling, and car rental is available at this 5-star resort. Xcacel Beach is 1.1 miles from Conrad Tulum Riviera Maya, while Tulum Archeological Site is 14 miles from the property. Cozumel International Airport is 35 miles away.

Guest Policies

Check-in:

After 15:00

Check-out:

Before 12:00

Pets:

Pets are allowed on request. Charges may apply.

Important Info:

Please inform Conrad Tulum Riviera Maya of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Features & Amenities

Highlighted Amenities:

Beachfront
Free Internet Access
Free Parking
Health Services
Swimming Pool
Swimming Pool
Airport Shuttle
Restaurant
Fitness Center
Spa
Spa
Pets Allowed
Handicapped Rooms/Facilities
No Smoking Rooms/Facilities
Hot tub/Whirlpool
Family Friendly
Kid Friendly

Amenities & Services:

Airport shuttle (charges may apply)
Daily disinfection
Facilities for disabled guests available
Family rooms
Fitness center
Free Wi-Fi
Free parking
Hot tub/Whirlpool
Indoor pool
Kid-friendly dining
Kids' pool
Non-smoking property
Outdoor pool
Pets allowed (charges may apply)
Private beach
Restaurant(s)
Spa services
Spa/sauna
Wheelchair accessible

Guest Rating

8.6

Very Good

Based on 153 reviews

Location Of Hotel

8.8

Hotel Cleanliness

9.3

Hotel Staff

8.9

Overall Quality

8.6

Pros +

  • The customer service was phenomenal. My sister and I felt safe our entire stay. We loved the resort and did not want to leave. The beach views while eating breakfast were such a vibe!
  • Property is very beautiful
  • Appearance, restaurants and views

Cons -

  • I liked everything honestly!
  • Food Restaurants Alcohol quality Service Pool water too warm Hotel is also empty , feels like ghost town
  • The staff was not very welcoming. This hotel was insanely expensive and for the reason. There was no entertainment and food and drinks were all basic. They expected us to spend $800 on food and drinks per day for our family of 4. I do not recommend it.

Business Traveler (7)

Solo Traveler (5)

Traveling as Couple (24)

Family with Young Children (28)

Group Traveler (4)

10
7/18/2024
The customer service was phenomenal. My sister and I felt safe our entire stay. We loved the resort and did not want to leave. The beach views while eating breakfast were such a vibe!
I liked everything honestly!
2
6/6/2024
Property is very beautiful
Food Restaurants Alcohol quality Service Pool water too warm Hotel is also empty , feels like ghost town
10
1/27/2024
Appearance, restaurants and views
1
8/10/2023
This resort was very beautiful. From the entrance to the rooms, the gym, the restaurants, it was all very nice. The kids club was probably the best thing about this resort. They made some cool crafts daily with the kids. My girls loved it
The staff was not very welcoming. This hotel was insanely expensive and for the reason. There was no entertainment and food and drinks were all basic. They expected us to spend $800 on food and drinks per day for our family of 4. I do not recommend it.

Room Options

1/2

Tropical View Guestroom with King Bed

560 sqft • 1 King

Air conditioningAlarm clockBathrobe(s)Blackout curtains

Room Details and Photos

1/4

Ceiba Partial Ocean Vw Qn

560 sqft • 2 Queen

Air conditioningAlarm clockBathrobe(s)Blackout curtains

Room Details and Photos

1/4

TROPICAL VIEW GUESTROOM_Q2ERO

sqft

Room with view

Room Details and Photos

1/2

2 Bedroom Suite

sqft • 1 Queen

Towels

Room Details and Photos

Location

Conrad By Hilton Tulum

Carretera Cancun Tulum 307, Tulum,