Crowne Plaza Resort Changbaishan Hot Spring By IHG

Great resort/hotel next to Changbai mountain. The hotel provides a shuttle to the Chanbaishan high-speed train station. Visit to Tianchi lake are possible whenever weather allows it, the hotel is very close to the entrance and has a shuttle to drop you off /pick you up at the entrance. The whole return trip can be done in 3 hours. 2 restaurants. Hot spring inside the hotel are a nice plus.

The hotel is more a resort next to the mountain. There are limited to no option to eat outside close to it so expect to dine in or travel some distance. There are some outdoor activities in the hotel including a petting zoo with many deers as well as some rabbits and dogs. Some people might feel that animals would be better in the nature than in the enclosed space.

I liked that Crowne had its own inhouse hot spring, as well as the "zoo"/animal petting area at the back; the kids enjoyed feeding the cute animals (alpacas, dogs, rabbits etc). The hot spring also offered massages and I enjoyed the massage provided by 晴; she helped alleviate my back pain.

Far from town and food places; we're pretty much limited to the 2 restaurants in the hotel. Room service menu is also limited. Aircon in room was also too hot and not adjustable during winter.

Wonderful location just next to the North Slope and with the hotel fast pass access cum transfer, it made the trip up to Tianchi more palatable. Concierge and restaurant service staff were great in service and assistance. Breakfast spread was extensive. Enjoyed the passes for 4W activity and 大戏台河景区- allowed us additional fun.

Front desk staff (ladies) were mechanical in response and fulfilled tasks perfectly…unfortunately service attitude and response intonation reflected rude. Spoke too fast and an underlying annoyance detected when we sought further clarification. We try to communicate in Chinese but foreigners may not understand totally what’s said when spoken to at your usual fast pace Chinese. Not one but 2 lady staff on 2 separate days (occasions) - Wang Haidi and another.

Location is close to national park entrance gate.Nice hot spring (close too early).

Even 6 staff weren’t able to solve payment issue. Management extremely unfriendly, rude and provocating. Don’t pay more than 600-700RMB. Absolutely not worth it!

The staffs were really friendly and helpful. We were offered the extra bed and kids buffet dinner with no extra cost.

The indoor hot spring pools were really old and small.

Great resort, front desk assistance and tour guidance available 24/24. One Chinese and one “Western” restaurant inside the hotel, which was very convenient. Pick up bus from hotel to the skying location and for the tour of the Tianchi Mountain Lake and other natural spots.

The animals’ farm at the back of the hotel is a very fun activity for both children and adults. Just, it’s a pity that there isn’t a walking path in the woods at the back of the hotel accessible to the hotel’s customers. We would have appreciated to be able to go for a longer walk in the nature.

- Hot springs- Outdoor activities (pet zoo, sledge,...)- Direct contact with the manager who helped us a lot, as most of the staff did not speak English- Flexibility of the staff to help and improve our stay

The buffet was closed.When calling the hotel prior to our stay, no-one was able to speak to us in English (even basic)

The location is very close the north slope of the mountain, lots of activities near by,staff are very helpful and bath is excellent

Not sure about the food , we start eating half-hour away after second meal

The VIP service for booking tour.

Exceptional

Exceptional

Superb