Southern Palms Beach Resort

Pros +

• The hotel was beautiful and staff incredible and couldnt do enough for the you. The view towards the beach is also amazing. However the rooms are dated and very noisy as you could hear your neighbours all around you so we had trouble sleeping and were then woken up early to banging doors and people chatting. Overall we had an enjoyable stay and staff couldnt have been more welcoming. Definitely give it a day or 2 and then head onto another venue as it is a very traditional hotel.
• The staff were amazing especially Godfrey (the barman) and Christine (the server at the snack bar).
• This was my first solo trip and I chose Kenya because I have Kenyan colleagues who are delightful. For the portion of my trip in Diani Beach I chose Southern Palms. The name alone as well as the online reviews and photos were very convincing. I had an upper level room with a pool and partial ocean view that were both amazing. Like a postcard. The food is great, but the hostess and restaurant team are even better. First of all I'd like to thank Defense (yes that's her name) the restaurant supervisor. You were beyond attentive. So warm and welcoming from the moment we met and throughout my stay there. Thank you for sharing the "magic" of the "bird sanctuary." That memory and your kindness will stay with me always. Daisy, the GRO, what an absolute sweetheart you are. Meeting you was like meeting family. Mahamoud, the GM, thank you for taking the time out of your busy schedule to accommodate me. You were prompt to assist and to ensure my stay was great. Some other mentions are Teresia -hostess, Joyce- server, and Sarah- receptionist, for commendable customer service. I hope to see you all again as I plan to return next year with my family. Until then, asante Sana.

Cons -

• The noisy rooms, that were damp and the no windows in the bathrooms
• No elevator