Monalisa Hotel

Pros +

• Most of staff are very nice and friendly. Special thanks to Njeri the manager very professional and fixed every complain we had the following day. She is the reason I stayed I wanted to check out look for another hotel. Also appreciate Yaa the waiter very friendly,Irene at front desk she did her best when we checked in with nothing work, also appreciate the housekeeping lady very nice and friendly. The hotel location perfect. I like their breakfast.
• The hotel was clean and friendly staff.
• Good location nice place and staff overall very accommodating.

Cons -

• Upon checking ac and fun not working, was given one bed instead of two because the hoteI staff believe if there are two people it's always a couple had room change unfortunately one of the mattress was terrible they changed it the following day, there was no hot shower but fixed the following day,the tv not working they changed it the following day.There were no bathroom mat so the water was flooding on the floor but they brought one after informing the front desk.The pool needs to be cleaned doesn't look good. Peter was very defensive when we told him about the problems we encountered almost blaming us we didn't tell them we were two women when we made the reservation to him when two people book a room he believes it's a man and a woman.
• The noise from nearby clubs at night.