Royal Decameron Punta Centinela - All Inclusive

Beautiful resort with a really nice pools and beach. Great staff everyone from the reception,cleaners, wait staff and entertainment.

Very remote location. Talk to Paola and she will set you up with some great tours. I highly recommend the Dos Mangas Cascades tour.

Private beach is great but small all things considered

Annoying sales people trying to waste your time and sell a membership non stop. Check in and Check out were a mess.

The variety of food you offer was good.

Maybe the check in time, we had to wait 3 hours at the highway. The booking restaurant was a limit for 4 families. We couldn’t enjoy it.

There is not much to like unfortunately. I am very accommodating and I can make dues with cheap hotels . I have stay in 1-2 stars hotel to 5 stars hotels all over the USA and the world. This place tries to act like a 5 star facility but it is at best a 3 star and that is being generous .

The food is poor qualitythe variety is low and taste similar to a cheap 1-2 star restaurant.The buffet is awful with poor service by staff. The quality of food is just insane for a place that charges 500 a day.The royal Decameron does not come close to some resorts that charge that much like the hyatt or Rui.The a la carte restaurant are the same level of quality as the buffet restaurant. It is impossible to get a reservation at the restaurants- you have to make one between 8:00 - 8:30 am. It gets full fast. They should pre assigned reservations .The facility is back in the old age. They use keys still. You have to fill out a form to leave the facility and show it to return to the facility at the security guard. I appreciate all the security but there are easier secure ways for easier exit and entry to the facility in 2025.The rooms are similar to a motel 6 in the USA . In other words, 1-2 star hotel.The entertainment is anemic and silly.This place needs a new administration and in dire need for improvement. Ironically they feel like they are a premier resort which is laughable.The gym is open 11am - 6 pm - It should be open 24 / 7 .The staff do not seem happy and have grumpy faces . They do provide the service they are hire for but a smile would be nice .The fast food restaurant has minimal variety and poor quality. They are not very accommodating when ask for something that has with minimal request or change. For example a bowl of popcorn was denied because that goes with the ceviche. There are tons of those bowls available and I did not want a ceviche.The alcohol beverages were poor quality and minimal alcohol. I always asked for a shot of the liquor so I could added to my drink. All the frozen drinks are premade and poor quality. They are not fresh. At a Hyatt or Rui they make it from scratch in front of you.The bar is open until 2 am but frozen drinks stop at 10 pm. What kind of childplay is that.

The food was good but you need to hire more people with different language skills.

Better service/ water in fridge/We had no fridge no bottle water.Gym opened at 10 -6 it was open too late and closed early.You should hire professional entertainment.

Beach view and easy access to all the property easy to find everything on the map card

Don’t have anything bad to say

It had a nice beach and the staff were great.

The hotel was dated. There was no fridge with bottled water in the room, no coffee maker, no iron. The windows were single pane glass so all the noise from the three bars were heard in the room. There were also younger guests carrying personal boom boxes to the pools to play thier owm music louder than the bar music. We had 2 nights with parties in the room next to us that the hotel had to break up after 3:00 am and then we had people knocking on our door looking for the party. There were more than 20 people in the room at the party. The party guests then walked in the halls yelling back and forth to each other. These guest left and the next night we were next to a guest that left thier tv on very loud (we could hear the words in our room) all night. So 3 of the 6 nights with very little sleep. There is no shuttle back and forth to town if you want to shop. The food was ok but not great. This was the worst all inclusive we have ever stayed at.

A very nice place. Our room was comfy, and close to the pool. The staff is very professional, especially, Paola from the Decameron Explorer desk. We really enjoyed our vacation.

A language barrier. Most staff doesn't speak English. Luckily, I now a little Spanish, so we didn't have much problem

when the food was in its proper place it was very very good massive selection and great quality The staff were excellent and the cleanliness' was also excellent The rooms were well serviced and towels were plentiful

When we arrived it was lucky our eldest son was fluent in Spanish as very few of the staff spoke any English and when they did it was broken. When myself and wife had issues the staff at reception just said no English and ignored us. During the stay the food was transferred to the "Yacht club" where the quantity and variety went down hill quickly. The fact that according to information which was all in Spanish? until we asked for and received a badly printed translation, there was a disco until 2pm, which they did not have at all, every thing closed at 11pm. If it wasn't for the bar tenders giving us some extra drinks as they left that was the end of the day. The venue was quite small and was not really a place for 8 days more like a long weekend as there was very little entertainment. The brochure gave the impression of several table tennis tables for example but there was only 1. 1 pool table, 1 bar football table the beach activities were there but packed away as if not for use. The red flags for the sea were up every day for most if not all of the day

Nice beach and pool area, very nice outside area / park with palmtrees, pool area etcFriendly staff

Limited opening hours of bars, to get hot water to prepare the milk for our baby sometimes we were sent to the other end of the hotel to the buffet area, instead of getting hot water to the room. Rooms are clean, but equipment corresponds to max 3*Free Internet only in the lobby. If you buy additional internet also doesn't work in several places of the hotel, eg in the restaurant. For a hotel that exensive, its a real shame internet isn't included free of charge everywhere and on topnof that doesnt work properly everywhereThe price for the hotel is far too expensive for what you get

The restaurant staff was friendly as well as housekeeping

The front desk staff was rude and ignorant I had to pay $30 for a bracelet fell off my arm while I was in the ocean because of a wave that is absolutely ridiculous! We were supposed to have an ocean view but the only thing we can see was Palm Trees from my room. No coffee makerNo fridge lukewarm hot tub no real view of the sunset had to walk a mile before we could get a spot where we could see it through a residential area. It was the best a two star hotel or a five star price

The staff was well prepared and knowledgeable - they answered all my questions and were helpful if we had questions about the location.The food was excellent and the pool / beach very clean and well maintained.

Nothing that can be done about this, unfortunately due to current situation some amenities were closed and the rules around it are limiting but hopefully the world situation changes and these rules are relaxed.

Great location

Good service

Very good

Booking of the a la carte restaurants and having to pre-book meals.

i don’t like the stay

they charge you extra by the time you check in