Swakopmund Hotel & Entertainment Centre

Very nice room well locatedVenue is good and staff very helpfu

The food from the restaurant was not great

The place was beautiful

Not related to the accommodation itself but we were advised by the staff to not go out in the evening as it was dangerous. Perhaps we should have chosen a better located hotel?

We were so disappointed in the hotel and casino having stayed there in the past. We were really expecting something special after a long trip around Namibia. The staff at reception were rude and behaved like they were doing everyone a favour. The hotel is looking really shabby. The croupiers in the casino were extremely bored, didn't even make eye contact when we joined the table to play - I even commented to her that I understood she didn't want to be there. The breakfast was appalling. We will never bother to visit there again / will stay somewhere else next time.

Pretty much everything except the size of the room - what a total disappointment.

Staff goes all out to make the stay a breeze Reception and House Keeping are the cream of the hotel Job well done and Keep it up Victoria was the cherry on top - I doubt that i would have stayed without her touch She had all the activities plans locked and within reasonable charges. Thank You

Dinner menu was a bit limitted for buffet as compared to Breakfast Soft drinks and water can be included for ease of accounting

Renovation in progress. Noise dirt !!

Old and tired

Staff were exceptionally friendly and helpful. Check-in / check-out was super quick and easy. Breakfast buffet was very good, with lots of options.

Found it just a little bit tricky connecting to the wifi. Once connected it worked great though.

Ground floor room was a good size, with patio doors out to pool area. Hotel is in a great location

Room was a bit dated and could do with a refurbishment

Nice and quiet. Excellent breakfast options. Room for spacious and comfortable.

The heater in the room did not function. The hotel did provide a portable apace heater however. Ordering food from the lobby restaurant took an inordinate amount of time even during non-busy times. My husband ordered a Rueben and it took 40 minutes and the sandwich came to us cold.

This hotel used to be the central railway station. It is a bit old but that gives it its charm. This hotel is suitable if you are attending a large function or event with many people because there are many rooms here.

If you're looking for a large hotel then this is great. If you want a small boutique guesthouse this is not it.

An old colonial style hotel, with old finishes but still in excellent condition. Set on the old train station. Felt like we went back in time. It was so lovely. Gorgeous gardens and stunning swimming pool. Bradley was fantastic and so helpful, always smiling and full of joy. Very welcoming.

The bacon should kept warm at breakfast time. The hotel needs a little maintenance and upgrading

Lovely hotel. Good location. Room, clean & comfortable. It was on the ground floor, you can just walk out to the pool. Staff, we're friendly, especially at the restaurant. One of the nights we had buffet dinner. It was amazing! We had a lovely two nights stay.

Breakfast was good . The quality of the building and the quietness was excellent

curtains in the rooms

The hotel located in the venue of the former train station is decorated in a colonial style with various decorations, and photographs referring to old times. It is well maintained by professional and kind staff who welcomed us warmly right from the entrance and accompanied us whenever we used the restaurant, lobby, or bar. The room was spacious enough fora family of 3, with a direct entrance to the garden and pool view. Breakfast offers various options and a buffet dinner was full of delicious tastes that we couldn't have had enough.

Breakfast was good.

Hotel really needs a refurb Internet real slow Beds and linen are old

Architecture, cleanliness, facilities, and the location are very good

Some of the The staff require training in hospitality, especially in how to address guests concerns and problems

Dinner awesome. Availability of cash machine , and commitment of staff in advising on activities

Friendly staff, great food

The water takes time to get hot

Lovely hotel with great location. Clean and friendly staff.

Don't expect much of the casino. Very old machines.

The hotel is neat and in a very good location. The room staff and reception was helpful and friendly.

We stayed from a Friday - Sunday. The geyser of our room (also other rooms) were not working. I phoned reception on our first night to report a problem of cold water. I was informed that they are aware of the cold water problem and that I should run the tap open for 20 minutes to see if the water turns warm. I responded that I don’t feel comfortable running water for 20minutes as water is a “precious commodity in Namibia” as stated on the poster next to the shower. I got a reply that this is unfortunately the system the hotel is using.For the remainder of the weekend me and my family had cold showers. I gave up on showering by the Saturday evening.The hotel staff was apologetic and asked us to shower in another room. To my husband’s horror this shower was cold too!We were informed to contact the hospitality management about this matter after our stay.After promises of coming back to us, we emailed again about this matter and we’re merely informed that they can assure us they are working on the problem at the hotel.Very dissatisfied with the outcome and how management dealt with this problem. Unacceptable to pay for 4star hotel service, only to have cold showers all weekend (bath plugs wasn’t working either).Disappointed to say the least.

The reception staff was absolutely amazing. They were helpful, friendly and so accommodating! The property is about 5min walk to the beach and promenade.

The restaurant service was terrible. For dinner on 1 night, the restaurant was practically empty and we waited around 50mins to get our food.The breakfast options for vegetarian/vegan were almost non existent. We even asked if they could make some bread rolls without egg washing it for us for the next day and they could not accommodate us. Really poor service.