Hôtel Volubilis

Pros +

• Location, parking, security, swimming pool.
• We booked a Junior Suite. A nice spacious first floor studio room with a lovely sun-drenched balcony that overlooked the pool and its beautiful garden surrounds. Had a great time in Fes and generally enjoyed our stay at Hotel Volubilis but for the want of attention to some of these details it could be so much better.

Cons -

• This hotel has all the ingredients to be exceptional but it's a long way from that due to a multitude of factors: * no kettle in the room so no chance of enjoying a quiet cuppa on the balcony - unless you pay to have one delivered from the restaurant. So we bought a kettle from Carrefour on special for MAD199 and gifted it to one of the housekeeping staff on leaving. * a very large and comfortable bed but the duvet is barely wide enough to reach the side of the bed. * a great shower over the bath but no functioning extractor fan so a great humidity build up and black mould present. * the toilet never flushed properly * a very fickle performance from the WIFI - ranging from very good at times - to dropping out completely. * more hot points around the room would make it easier to charge devices while using them. * no guest information folder in the room - not even WIFI connection info, restaurant menu and hours - and general hotel information, things to do, etc. * we had breakfast included in our room rate. It was OK - a fair selection of food that was of a reasonable standard. * check in was very offical and transactional with no real sense of warmth and welcome. * had dinner in the restaurant one evening. Room temperature was very chilly. Service slow and seemed disorganized. The food was very good but for future meals we opted for the amazing restaurant across the road. Many of these issues have been raised in previous years reviews. The response of the Hotel has always been to be thankful for the feedback, often lay the blame at the fact that they are doing renovation work and undertake to improve on these matters. But nothing seems to change.
• First off, why are the staff grumpy. A smile is the bare minimum for such bad hygenic rooms and high prices. There was a drawer full of used tissues for some reason. I'll never understand how this establishment is still open.