Bennetts Hotel

It was cheap

No TV remote in room. No wardrobe, hanging space or drawers. There was the carcass of a wardrobe with no rails or shelves. Evening meal was no good. Breakfast was a joke. Morning staff could speak v little English; could not explain b/fast options.

Very friendly Staff, Bed was extremely comfy. The Decor, a little dated was oozing decadence from a lavish era, had quite the charm, providing excellent value for money.

Position of hptel suuted our needs. Price was vry good.

Separate shower and toilet

Location staff very friendly room great

Beds

Everything you need for a short stay is providedSimple, no-frills setup that’s easy and practicalFacilities were functional and worked as expectedSuitable if you just need a comfortable place to sleep

Facilities felt dated and could use updatingNo bells and whistlesNot ideal if you’re looking for modern features or a more upscale experience (we weren't)

felt like i was in premier inn, room was amazing and spacious

seems there is a curfew which we werent told so arrving back late at night after a night out apparently was problematic

Excellent food and pleasant helpful staff

Bedroom flooring. Beds getting tired.

Location was convenient, there was parking.

On arrival the person manning reception seemed hesitant and a bit distant, not the warm friendly welcome expected.I arrived around 1530hrs and the sofas in reception were piled with what looked like all the clean linen for the hotel. When I left around 0730hrs the next morning (reception unmanned and in total darkness), they were still there. Not a good look.I considered eating in the restaurant as I do love a Ghurka curry. However, the menu on the top of the pile in reception (not a take-away menu) had prices overwritten in dodgy black marker pen. Taken with the apparent lack of interest in moving the linen, this told me that someone in management doesn’t are or is not skilled in customer service.When I returned later, I went to the bar for a drink. But the bar was a cold uninspiring spot right next to the kitchen doors. No one was serving, there was limited and inappropriate seating. Very poor design and layout.The room (Room 6) initially impressed me, particularly the shower, though it seemed to have take ages for hot water to come through.However, the lighting was poor, the choices were too bright or too dark. The bedside lights were out of reach when in bed. The quarter round trim around the tiles by the shower have nails sticking up, one of which very nearly stabbed me. The towel rail is entirely pointless as it is unheated. The toilet is unheated, the toilet seat is fitted at an angle and the toilet paper holder id broken, causing the roll to fall off in use.I acknowledge that the price point for my stay was competitive but all of the things mentioned are hospitality 101 items. Who is doing checks on maintenance items? Who is ensuring housekeeping are managing deliveries? Who is driving customer service?

Clean, easy great value for our one night stay

Needs a mirror in the bedroom, as the only one was in the bathroom, which was in use whilst u was getting changed.

No breakfast.

The bed, the staff, the cleaner....It says good breakfast on booking .com but they don't do breakfast. Probably would of been curry anyway.Awful place. Awful staff. Very rude. I mistakenly left with a key to the room on check out. I'd been downstairs three times but no one was there and no were to leave the key. In the chaos of waiting about and me now running late I thought I'd left the key on the bed but it was in my pocket when I got back to Chesterfield so I rang them. The woman was so rude to me and demanded I bring it back immediately and put the phone down, I rang back again and she did it again. Three times in total she put the phone down on me all whilst I'm trying to explain that I've just got off the train in chesterfield so it was impossible to get back to long Eaton,Nottingham My bed was broken. It has been smashed to bits underneath of it and roughly put back together with nails sticking up and out of it. I cut my finger on one when I went to tuck the sheet in. The place stinks like a corner shop aswell, like curry, smelly farts and bad breath. Absolutely awful

The room is spacious, clean and noise levels around the area are minimal

The location was central to the centre

It was extremely noisy and the staff did nothing to address

Perfect location as we were attending a wedding at Limas restaurant. The family room was a great size for us and our 2 children.

We had no toilet roll and as the doors shut at 11:00 we had to call ahead to get access to the building. Not a problem though as we were met as we came up to the doors .

Staff we're very good and approachable. Enjoyed a meal with friends in the restaurant.

No remote for the TV, no hairdryer in the room and no spoons with tea making facilities. But I will say as soon as this was made aware to staff we got all straight away. Bathroom was not to my clean standard 5 out of 10.

Staff were very friendly and couldn't do enough for you, very good

Rooms abit dated and rough around the edges but OK for what we needed for the night

Spacious room and bathroom, good parking

Dated, badly maintained, worn out, uncomfortable pillows.

Staff very helpful room was nice

That I wasn't told it was closed on Monday

Staff were very helpful location good very quite area

Staires

Room was clean and comfortable

Difficult to get back in after they lock the doors at 11pm. You have to phone to be let back in but they don't always answer the phone. I was lucky and only had to wait a few minutes, but another guest was outside and had already been waiting half an hour. Other online reviews reflect this.On check in I booked breakfast for 9am. When I came down at 9am the place was completely deserted, restaurant lights off and no sign of life. Rang the bell on reception multiple times but nobody came. Gave up and had breakfast elsewhere.

Lovely friendly welcome , staff so lovelyeven though they were very busy

No tv remote , no hair drier