Ulbster Arms Hotel near Thurso

Nice village just outside Thurso. Twenty minutes from the North Link Ferry terminal to Orkney. Friendly hotel with bars and dining room. Comfortable bedroom with good shower.

Nothing really. I am a frequent visitor as it is convenient to stay at on the way to Orkney.

Ulbster Arms was a perfectly fine accommodation. The location is great and the room was comfortable. There were two radiators in the room which we did not notice until it was 3am and SO HOT. Our fault, but just fyi.

Cozy common areas, fireplace, great food and clean room

Considering we were the only guests at the hotel it would have been nice to not be overlooking the parking lot from the room. Staff was a bit inattentive at times and had to be chased down but everyone was nice.

Location was good by the River thurso. There were some walks from the Hotel and it was a short drive into Thurso itself. Over the road was a small 'Morrisons Daily' supermarket which was useful to purchase daily provisions. There was plenty of space to park a car and the room itself was small but had modern decor. Staff were on the whole pleasant and helpful. We thought rooms were in the hotel but found ourselves housed in a large lodge away from the main building which was split into a number of rooms. The breakfast options in the main were of a reasonable selection.

On night one of our 5 day stay we found the TV remote didn't work. The next morning we handed the remote into reception who said they would get it fixed and return it to our room. Early that afternoon we found the remote had not been returned and went back to reception who said they had not had time to obtain two batteries during the past 5 hours. So we waited until the evening and found the remote was still at reception - but at last had new batteries !! The breakfast are was hosted by an elderly lady who had a rather abrupt manner. My wife was rebuked for putting two pieces of toast on a plate for delivery back to our table being told - no, the plates are for croissants. She was handed a small toast rack and the plates were removed. On another morning we asked - why are there no strawberries this morning? To be told they are out of season and unobtainable - strange as every supermarket we visited in Wick/Thurso areas were well stocked with them - someone with a friendlier approach would make breakfast more enjoyable. Every table was meant to have a full milk jug for tea/coffee. We arrived to find a jug with a tiny amount of milk in it. So my wife switched the jug with one on the unoccupied table next door. When we mentioned this had been done we were told - no, you shouldn't have done that. You should have gone to the milk dispenser. We considered ourselves told - we will never darken her breakfast room again. I thought we were paying guests and not at primary school being chastised by the Teacher.

Ulbster is a lovely hotel, staff and food were wonderful.Would definitely stay again

Just a minor thing a spare pillow would be good

We stayed in the Lodge, just across the beer garden from the main hotel. It was a fantastic place, we had our private bedroom and bathroom and the shared dining area and lounge. Plenty of room, even a little refrigerator. Even though it was just the 2 of us, this would be a perfect setup for a family or several couples. best hotel breakfast I can remember ever! Cooked to order, lots of choices. The restaurant and bar were also really lovely and the service was great. We were delayed by bad weather getting to Orkney, and this was a rare gem of a find that we just happened across. Convenient to both Thurso and John o' Groats ferry terminals. Highly recommend.

No complaints

The lounge is lovely to work in and relax with a drink and bar meals are fantastic. Keep up the good work.

The Haggis for breakfast could be better. Also, the TV in the room is very small for the room size.

Lodge was amazing. Spacious room with large excellent en-suite facilties.The large communal room was an added bonus so we could sit at a table if we wanted and watch television in comfort on the large sofas providedFood at the hotel was lovely

Absolutely nothing we did not like

Did have breakfast

I was a bit confused why I did not get the room I booked The king room in the Ulbster lodge. She down graded me to a smaller double. It was comfortable all the same but strange how she went out her way to down grade me.

Rooms are great for location. Nice bonus to have the living room which we used as only our family were resident over the 2 days. Staff is amazing especially the manager on the first night whose name began with T( so sorry I can’t remember). The manager was equally in charge of the restaurant and making sure our stay was flawless including making sure the temperature of the room was just right. Breakfast is fantastic- great selection and welcoming staff.

Nothing. It beat expectations especially as it’s in a village in Caithness.

Friendly staff. Lovely country hotel with excellent restaurant

The comfortable furnishings and friendly staff. Food and drink were really nice. Room a good size and dog friendly.

Friendly and welcoming. Evening meal was delicious and cost was reasonable. Log fire and a lovely library room.

Nice hotel, tastefully decorated, good location

I didn't much care for the annex, would have preferred to stay in the main building

Room was very clean and comfortable. We had parking at hotel. The reception and evening meal staff were excellent. Evening meal was excellent and had good gluten free options.

If anything the breakfast staff didn’t seem didn’t seem to know what they were doing ie were brought a large cup and saucer between us! They didn’t seem to know where to get cutlery and china from.

Fantastic room. Beautifully decorated. Great food in the restaurant. Friendly staff.

Great location, just beside the river - good for dog owners, amazing for fishing. The room was a good size with a very spacious bathroom and even a small hall. Breakfasts were amazing. Very friendly staff. Large car park. We will probably be back next year.

Fire alarm in the middle of the night. I know that is something that happens, but for approx 1/2 hour there was no staff and fire assembly point was really hard to find.Also. One of the bed frames was much wider than a mattress and unfortunately it cost us a few bruises.We booked a room for 3 adults but only got 2 cups.

Lovely building.Friendly staffAmazing food.Nicely decorated place in general.Big en suite

I no its an old building but there was a lot of dusty cobwebs in room on ceiling and also on blind.Had to wait 25minutes for a meat board starter.

We had a lovely stay, and the staff were very welcoming and friendly. The food was excellent, and breakfast was super; set you up for the day. Choice of whisky was superb

Despite dogs not being welcome in the breakfast room, somone brought one in (not a support dog), and this rather spoilt our enjoyment on one morning - not everyone wants a dog in their lives

Beautiful old building right on the river. Very comfortable inside and decorated beautifully. Still lovely and homely and dinner and breakfast was fabulous. Staff were really friendly and helpful. Lovely lodge room with heated bathroom floor and separate lounge with larger TV and huge sofas to relax in. Very dog friendly.

Nothing not to like