Glenapp Castle

This place is the real deal. I can't imagine why you would come to Scotland without staying in a Castle. This one is the real deal. We enjoyed every minute.

THAT was our biggest problem! We were not informed that the glorious breakfast was included in our stay. As we were extending ourselves and paid for dinner, we did not do breakfast due to the anticipated cost. And THEN, at check-out, we found out it was included but it was too late!SOOOOO sad. We actually had some food at the only thing open which was a gas station.

Communication regarding the included breakfast. This is HUGE!Americans would not assume breakfast is included in high-end properties.

Food/Decor/Grounds

The staff were amazing and the castle was beautiful. The food was creative and delicious.

The location. I wish there were more things to do and see nearby.

From the personal and friendly meet and greet as we arrived, the seamless portarage, castle itself, excellent food including best smoked salmon I've tasted, fireplace in a lovely room (Glenapp) and relaxed luxurious surroundings, this was a very special place to spend a few nights after new year. Comfortable room with lovely Christmas decorations over the fireplace and very friendly staff with personal service, it was a great way to relieve the post Xmas blues. Very personable owner who's on sight to oversee operations. Exquisite food in the evening but choice is limited if more than 2 night stay.

Some of the staff are very young and whilst this is to be commended, there were a few minor points to address. I never got my dessert wine after dinner, despite asking twice and the dessert on the tasting menu was unavailable. This was only advised after the main course but we got a good alternative. The young waiter kept topping up white wine to point where glass would have been almost full. This is what the sommelier is there for but, if I'm honest, he was not actively moving around the tables. There were 6 covers that night so hardly demanding. He was focused more on a couple with the tasting menu and wine flight rather than other guests. When I'm paying almost $500 for dinner and a bottle of white and bottle of red, I don't expect to be topping up glasses ourselves! Afternoon tea menu was incorrect as items delivered were not what Xmas menu offered. We were a day after the xmas menu had officially stopped but the old menu was still in the sleeve and had not been changed. Room service food (burger) was very poor and didn't even arrive with any ketchup/mustard and fries were certainly not 'chunky chips' as advertised. This was sorted without any problem on checkout but given the standards the hotel sets itself, was slightly disappointing. I guess best way to summarise is it was generally very good but missing some attention to detail. For the price point, this needs working on. However, non of the above would put me off returning as these are issues that can be easily rectified through constructive feedback and training.

Luxurious, fabulous surroundings and lovely staff. Peace and quiet. Comfort of room and bed.

Leaving

Lovely professional staffComfortable roomExcellent food

The grounds were amazing. Food was excellent and staff attentive but not overpowering

Nothing!

Staff were so helpful, especially Iona, Rueban and Rose. Food was very nice. Location is amazing and very peaceful.

There was nothing to dislike. If I'm being picky I would maybe revue service for drinks outside. Also the woman who looks after the eagles was quite rude and abrupt.

We had room service for breakfast. Faultless. Food was great and service amazing. 7-course tasting menu was outstanding and we had a babysitter for the dog who was wonderful allowing us to fully enjoy our celebration meal

Mostly everything was spectacular but the staff made the stay at the Castle relaxing and utterly enjoyable. As you’d expect they were attentive and professional, but it was their genuineness and warmth that took it to another level. Incredible!

The food was exceptional with a new menu each evening. The staff were fantastic, very friendly, attentive and knowledgeable about the area. My husband was celebrating a special birthday and the staff went out of their way to make him feel special. Our room was a good size, standard of cleanliness excellent and tastefully decorated. Bed very comfortable. All rooms were lovely and warm.

Didn't realise that we could have hired bikes. But to be honest it wasn't a major issue.

Loved the Bathroom. The Bed & Pillows were comfortable, the Food and Service were excellent. Special thanks to Lily and the sommelier (apologies didn't get his name) who recommended an excellent wine for me :-)

Although the service was prompt for us, for tea & coffee in the guest room, there's nothing like having the facilty in your room. For the hot water bottle (lol) or making your own tea/chocolate when up in the middle of the night & having the dishevelled look!

Beautiful location and gardens. Lovely breakfast.

For a 5 star having having a remote spa facility is a little of a let down for Glenap

Lovely hotel, stunning in fact.

Some degree of 'management' missing' orders taken and not delivered in the bar, a highlight if the weekend was a pre arranged Champagne meet on the main day (which was confirmed by email from the property) then being 'forgotten 'about due to key management supporting another function.

Dinner and breakfast were amazing. The castle was beautiful, romantic, and clean. The grounds were lovely and so was the room. This was a memorable stay.

No availability for a la carte dinner.

The Castle is set in the most beautiful location, is exceptionally peaceful and quiet and fantastic for a very relaxing break. The food was delicious and the staff were very helpful and polite.

My Wife and I were at the Castle for my birthday yet I did find it very strange that the Welcome Card in our suite wished my Wife Happy Birthday. I also found it strange that the Receptionist then wished ME Happy Birthday!!! This was very poor at 5 star level. No complimentary glass of anything was offered for the occasion, but saying that they probably weren’t aware who to offer it too!!!There was no mini bar or tea and coffee facilities. The pillows were poor and uncomfortable and no pillow menu was offered. The bathroom needed an upgrade although very clean.

Absolutely stunning location , staff were absolutely amazing and went above and beyond to make our stay memorable , food was exceptional . Highly recommend a visit . A personal thank you to Benjamin for making my engagement so perfect . Thank you to all the staff who looked after us.

Nothing to add here it was perfect

Immaculate property set in beautiful grounds, lovely attentive staff and service was first class. Attention to detail was brilliant and nothing was too much trouble. Food and service was next level.

No real issues.

Exceptional facilities, service and attention to detail. The staff were incredibly helpful, polite and hospitable. Immaculate grounds and so much to see and experience within the local area made for the perfect stay.

The stay wasn’t long enough. They could benefit from an on-site spa.