Neuadd Arms Hotel

We arrived late and the staff were amazing, very polite and helpfull and couldn't do enough for us.Very nice breakfast Building is maybe a little tired inside, but everything was clean and working perfectly Will happily stay again when im next in the area

Great hotel with lots of character. Great bar.open all day and stocked with full range of Heart of Wales ales from local brewery. Great location for railway and walking.

Great parking outside the front door and shop straight opposite proper old school hotel feel

Rooms a bit dated

Central. Looked good at first sight. I booked this on the strength of the good review;. big mistake. Booked for the 30th and 31st December.

When we arrived at around 6pm Room 1 st the top of the stairs, above the bar was warm despite very low temperature outside. We were visiting family in the town so we unpacked and went out.Returned at midnight as we had arranged on checked in. We were locked out, tried knocking for a while and had to call to get let in. At this point it was minus 2 outside and dropping. However, it was just as cold if not colder in our room. No heating on despite the temperature outside and it clearly had not been on for hours.The double bed which is not a standard double had a light summer quilt on it. There was a shabby blanket which we did use on the bed but it was still totally inadequate. We both had to sleep fully clothed under the quilt with the blanket up over our heads and our coats on the bed too; no romance for us!The mattress was so thin and/or old that we could feel the spring bed through it. I have never been so uncomfortable in my entire life, apart from when I was in army on exercise sleeping rough.From 4am onwards I gave up on sleep and looked online for somewhere else to stay. As soon as I could face going into the even colder bathroom (still no heating in the room) I went to check in at the Belle Vue across the road. Returning only to collect luggage and my very tired and grumpy partner.I spoke to a lady on reception (who was nice) and I explained we were checking out and why. Apparently the owner was busy getting ready for NYE, so when I was asked if there was anything further she could do, I replied that a refund on the remaining night would be appreciated; of course that has not been forthcoming.At £120 per night this was overpriced (we did not eat breakfast) because it was only being served until just after nine and neither of us were in the mood for small talk; we just wanted to get out of there and get warm.

A great bolt hole for us at the start of a crazy few days away. It was a busy night, which wasn't a surpise and being on the top floor I was away from the ground floor.

Very friendly atmosphere and staff. Excellent breakfast and a lovely room.

The hotel is well-located for exploring mid-Wales and has a car park to the front. Contact with the hotel was excellent throughout and I was offered a free upgrade of room so that I had a shower rather than a bath which I had, apparently, booked. I was warned that my new room, Room 1, was above the bar and could therefore be noisy.....and it was due to large wake that lasted quite some time. Despite being so busy I was able to get a drink and evening meal and the food, Gujarat Beef followed by Sticky Toffee and Date pudding, was very good. A full cooked breakfast was included and was also good. The noise from the bar actually stopped by 10.30pm.

The hotel is 160 years old and does show it's age.......my bedroom door had sizeable gaps between it and the door frame and the floor was anything but level. The bed was also noisy and creaked loudly with every movement I made.

Very friendly Host, clean and tidy hotel in a lovely little Town. Stayed with 2 of my dogs that welcomed as family and not charged for staying :)

Both evening meals exceptional tasteFirst day breakfast equally good, second day was a packed lunch which was fine

Lovely friendly and helpful hosts and staff. Great location, lovely characterful building. Large room, comfy bed. Friendly locals too.

Everything was fabulous, nothing to dislike

Excellent breakfast. Lovely breakfast and cleaning staff

Creaky floors

Right in the centre, fantastic breakfast, beer excellent

Nothing to add

We visited Llanwrtyd Wells because it was unusual and off the beaten track we were looking for different / quirky and it didn't disappoint.The Neuadd Arms is a lovely family run hotel, very dog friendly and welcoming. Friendly staff and customers, all up for a chat. It's not the first hotel I[ve stayed in where the walls, floors and ceiling dont meet at a right angle which makes it all the more appealing - it's genuine.If you ever want to visit the smallest town in the UK (Llanwrtyd Wells) then I strongly suggest you consider staying at the Neuadd Arms.

This Hotel is over 100 years old. It has character and a sense of total relaxation. If you want a modern bright hotel with no personality don’t go. Staff are very friendly, the owners are on sight again made you feel very welcome. All food seemed to be homemade. Me and my brother stayed there and we both agreed the food was excellent. Breakfast made to order every morning. Again the best quality rasher sausage etc. I would totally recommend this place. I don’t often do reviews but they deserve good feedback.

Would have loved to stay a few more nights.

A quirky old fashioned hotel in the centre of Llanwrtyd Wells. Very friendly welcome and service, great selection of beers, nice breakfast. Car park 50 yds away.

Its an old fashioned hotel, if you want a modern hotel with straight lines then its not for you!

The atmosphere, friendly staff and customers, Bog snorkeling world championships going on so very busy

I didn't spend much time in the area as I traveled to see friends further south and used this as a base.I had the cooked breakfast both days and had an evening meal on the second night - the food was delicious!

I was a bit worried about parking as I was unaware that it was bog snorkeling weekend and so was a popular place to be,!

An excellent breakfast. Have what you want, provided they've got it. The owners and staff were very keen to ensure a comfortable stay. Alex and colleagues were very attentive at breakfast and dinner, even though they were very busy due to my stay coinciding with their Bog Snorkelling weekend. It was nice to stay in a hotel which didn't have the smooth running yet souless pretention of a hotel chain. Exiting my room to find the friendly hotel dog had chosen my corridor for a sleep added to the charm of the place. If you want immaculate and expensive fittings the same in every room, or communal hall carpets showing no signs of wear, then this place isn't for you. But if you want an old building with character and caring staff, then it is.

Remind residents they should book early for dinner during very busy times.

Location, friendly staff. I was on a motorcycle and they let me park round the back in the garden so was nice and safe. Food was really good.

A bit dated but acceptable

A lovely family run hotel, rooms well laid out with everything you need. The meals were very good with a good selection.