The Manor House At Celtic Manor

Very welcoming and clean. Lovely location excellent service.

Car park is a good distance from the hotel.

Nice hotel but certainly not worth the hype. I had also booked the Manor House but then was not informed they had moved me to the main hotel. Not a massive issue but I did spend some time trying to find a reception to a building that was clearly closed down.

The whole hotel is a bit dated, but room's and beds are comfy and breakfast is good. Gym is also decent for a hotel gym but very busy.

We were upgraded to the main resort but still excellent

Had everything you needed, all close and things further were taxied to free of charge.

I stayed at Celtic Manor Resort last night and had an excellent experience.I arrived very late in the evening and was checked in by Davina, the Night Manager, who was absolutely wonderful. She was incredibly helpful, welcoming, and professional — exactly what you hope for after a long journey. I was also very kindly upgraded free of charge to a fantastic room with stunning views over the golf course, which was a lovely surprise.Breakfast the following morning was superb — a wonderful selection with something for everyone, and all beautifully presented.The key thing that stood out across the whole visit, though, was the people working there. The team were attentive, friendly, and genuinely helpful throughout my stay, which made all the difference.A thoroughly enjoyable visit — I wouldn’t hesitate to return.

Everything was excellent

The breakfast was lovely. It catered for various dietary requirements and if an item was not on the menu they were happy to provide an alternative. The location was just right.The spa facilities were great just feel the restricted 45 minutes could be relaxed on less busy periods. Although I didn't see it enforced.The Olive Tree and Garden room had a variety of dishes.A special mention to Jarmila on reception - who was very friendly and from the start made us feel welcomed. She is clearly someone who takes pride in her work.

It’s a beautiful place massive lovely and clean we stayed at the Celtic manor for 1 night then booked another night in Manor House

If you do have mobility issues please stay in the Celtic house as the Manor House is a bit of walking form lifts so we did get our steps in

Looks fabulous from the outside .

No lift working Reception not interested in helping at all . No help with the four flights of stairs with our bags .

Unfortunately other than the sleep and breakfast there was nothing to write home about, i was hoping as the first thing you see as you enter Wales it would have been better.

Disappointing, met with reception staff that couldn't care less, slow bar service, inaccessible spa access unless you beg (they tell you it's full but it isn't), topped off with boring, unimaginstive food in buffet, clearly in need of a refurb and massive investment- 4/5 star my arse !

Location, staff overall presentation

Starting to look a little tired in places, threadbare carpet in places, faded paint

Clean, comfortable and good service.

Few healthy choices for eating. The car park set up is awful if you are there multiple days and travelling in and out of the hotel - and expensive too.

Good Hotel, being clean, choice of food and good location.

They would not print me an invoice for my say, saying that booking.com need to provide that but the Booking.com instructions were to get invoice from venue. Good stay but frustrated on admin side - will not use again because I can't claim expenses without VAT invoice.

It was close to the ICC

No working lift. Five floors to walk up from reception. Tired rooms - noisy ac.

Fitness gym and room

The concierge was very rude and unprofessional

The hotel was tastefully decorated for Christmas my grand daughter loved it ❤️

The cost of the parking!!

We love Celtic Manor as a rule it has a bit of everything for everyone!

There was no hot water in the wash basin, the plug hole was blocked so really slow to drain (reported to reception) the room had an interlocking door for it to be used for larger bookings but the door was not insulated so could hear everything from next door which was not pleasant! When we booked the Manor I don’t expect to be actually above the conference centre, the lifts were broken n having to use several escalators and walk for ages kind of killed the vibe. When I booked it didn’t say The Mulberry bar was exclusively booked for Steak On Six diners and so we had to use Merlin’s Bar which was table service only except there was no coordination on this and the bar staff were over stretched and under skilled, at least 4 senior suited staff walking around telling everyone it was only table service but not actually team players! If they did the table orders then the bar staff could be delivering the orders, there were no numbers on the tables which caused confusion amongst staff, no one had a section to manage so was literally chaos at times as resulted in a 45 minute wait for our drinks. New Years Eve in a bar and we had 2 drinks in 2 hours! Improving communication and everyone knowing their roles for the evening would have improved everyone’s experience the staff included!

Food at the olive tree

Freezing room,broken locks on windows broken electric heater in bathroom and the noise from motorway kept us awake all night.

Really good value room and lovely hotel with so many amenities and facilities. I loved the pool. The bed was very comfortable and the room was clean with some lovely Elemis toiletries. Everything you needed was in the room and it had the bonus of room service which was great for me as I was there for work and I wanted to eat in my room anyway, not having any company. Not the most modern room but I think very nice but I was in the Manor House and I think the rooms are older there. It is a sprawling hotel but signposting is excellent and the staff are just lovely and so helpful. I loved how they have decorated it for Christmas. The hot breakfast was really lovely and cooked to order. Be warned it is enormous. I asked for half the size and it was still big. The pastries are the nicest of any hotel I've been to.

The second day I was there they forgot to replace the mugs in my room but replaced them when I phoned reception. No spoons but I made do. Spa pool was roped off for some reason. Sadly room service delivered one meal that was no bueno but this was sorted promptly and the quality of the rest of the food was excellent. One niggle was no shampoo and conditioner available in the health club so I had to go back to my room to wash my hair after I'd used the pool. So take some with you!

I'm still dreaming of that breakfast. What I would say is I wish you could put some lunch buffet prices on the site so that if I want to book all my meals before arrival I can.

The hotel is amazing, the jacuzzi, the swimming pool, the breakfast and decorations absolutely amazing. Plenty of activities even though most had been fully booked and I missed on some outdoor ones

I loved that the Manor house was right next door to the ICC, where we had tickets to an event there.The staff at the Manor were excellent and nothing was to much bother for them if you needed help they were very helpful to me and my disabled friend they went above and beyond to help us so all round a fantastic place to stay.

The only downfall was that the lift was on the first floor so had to go up two flights of stairs to get the lift which was difficult for my friend who was with me.

Meal at the Asian restaurant. Receptioniat who was very nice despite having to cope with my room going awol.

Room not available. Booking went missing despite being confirmed. Ended up with cheaper room. Very small. Should have had four poster. Was told allAccessible with lifts as I have mobility issues. But has to go up and down two flights. Still waiting to hear back re refund for cheaper room.