G&H Hotel Rosengarten

Friendly staff and cosy space.

Food in the restaurant is a bit overpriced.

The location is good and the fact that you can pick up your key even when you are late and no one is at the reception.

The remain cold even with the radiator burning on maximum. Very strange and feeling uncomfortable cold for the whole staying.

Very cozy and clean. Friendly staff. I recommend.

Such a beautiful property in the middle of a beautiful town. We reached quite late in the night but our host had already sent us messages with all explanation and had also left a printed map to our room. Keys were stored in the lock box and it was no problem to get them.Room was super comfortable, silent, warm and cozy. All in all, a super good property to stay at.

Size of the apartment and it's cleanliness, also affordable

Very outdated layout, our apartment was renovated but it looked like they had stopped before it was finished.

Staff was helpful and location for the purpose was a fit (my own choice).

The pictures gave a better impression than reality.Hotel is a bit out-dated, both from the outside as well as the rooms.

room and vibes

heating system was not working we got sick the next day that how cold it was

I was going there but i booked to late in the night like 2-3 am and the answer in that time to i wasn’t expecting that bo staff very cool

All i needed was there,

Talking on the parking lot late in the evening. I had the back room.

Breakfast was excellent. More than enough.We were on a trip to Kiel, so the hotel was more than sufficient. Good bed, check in after 20u, good communication.

The main bed was good, the sleeping couch a little bit hard. But fine

The staff were really nice and helpful.

The location and the bed were too small

Size of the room was comfy for a family with 2 children.

One bed was a sofa bed with one corner broken(?) as it was falling inside.

We asked for a groundfloor room because my wife had an accident the week before we stayed here. They immediately responded and arranged it for us.

The breakfast was nice, the staff was kind.

I booked this hotel because i couldn't find another one in Hamburg so it was really far away from the city.

Clean and economic. Suitable for late arrival/ early departure. Good breakfast. Can recomend :-)

Staff and breakfast

Bed is so small..the pillow is so flat

G&H Rosengarten is a nice Hotel a few steps away from Harburg. The staff at check-in was very kind and ready to give any kind of help. My room was very large and well furnished.

Heaters in my room were not working during my stay and No hot water at all in bathroom. Unfortunately the reception get closed around 9pm, so it was impossible to get any kind of help or assistance. No numbers to call for information or assistance and simply nobody around after 9pm/10pm. At check-out, the answer was that municipality was not sending heat because of new regulations to save energy... Fortunately, I've spent there just one night...

Nice rooms, good size.

I have stayed at this hotel before. I think it has been taken over?. The last time I was there the owner/ receptionist was very friendly, this time I was not impressed by the service.There was loud yelling in the hallway a few times.I use booking.com quite often. I this time tried paying with debit card instead of by credit card but something went wrong during the booking proces.Booking.com sent me a link by email that I could click on if I still wanted the room that would expire after 30 minutes. Unfortunately I only saw this the next day and tried to call booking.com. When I called booking.com I heard a recorded message that said that before I could be connected to someone I first needed to give my booking number, which I had never received.Although until now my experience with booking.com has been very good I was very dissapointed at their service when things don't go as they are supposed to go.Also for email contact with the helpdesk you need a booking number!Without a booking number it is almost impossible to reach the helpdesk of booking.com. I filled in a chat form somewhere on the booking.com website and got a friendly reply from someone (no name mentioned, no possibility for direct return email contact, and I have the idea that my chats might be sent to different people/ countries? depending on via which site you send it).

Breakfast really good, especially the coffee. Room OK, simple but practicle. Silent enough. It was possible to get in after reception desk closure, the facility has small trezors for the keys, which work work with codes.

When I wanted to pay by card, the recepcionist said that they only accept debit card. When I gave him a Visa debit card, he said, no Visa will not work. When I gave him a Masters debit card, it did not work either. I offered bank transfer, which was not accepted either. So it was only cash accepted finally...

Good location for an one nights stay with small kids. Would be nice to have a restaurant for evening meals or a coffee machine in the room. We had a good sized, well cleaned family room. The pillows were very thin and non supportive but the mattrass was firm. Breakfast was modest, but good enough to our liking!