A-ROSA Hotel Thurnher's Alpenhof

Wonderful hotel. Very comfortable and fabulous swimming pool and spa. The staff were all incredibly friendly and nothing was too much for them. We will return!!

The hotel is located in the immediate vicinity of two ski lifts. The welcome was very warm - the entire staff is generally very friendly and helpful. On departure, I even received an ice pack for my injured hand. The pool is big enough to swim in and the wellness area is very pleasant. The bar area is spacious and tastefully decorated. At breakfast there is a buffet and also a menu from which you can choose egg dishes, for example. The evening menu offers a choice of 3 main courses. The minibar in the room (mineral water, soft drinks) and coffee are included in the room rate.

After a stay at A-Rosa Kitzbühl several years ago, expectations were too high. The food couldn't keep up.But the bed/room was particularly bad! The first night was a horror, as we (friends and not a couple) didn't get the twin room we had asked for, nor a normal double bed (ours was max. 1,60 m). The next day we complained to the manager, who first showed us a junior suite for which we would have had to pay an extra EUR 250 per night (!) and then one for EUR 50. We then had the sofa prepared in our very small room and solved the problem that way. The manager said that we shouldn't have booked via booking.com. After our second night we were told by a restaurant employee that there were only 13 guests in the house, and on our last night there were only 5. It is very disappointing that we were not offered a room of the same category with a larger bed. We are convinced that the room 445, measuring approx. 3 x 9 metres (a large part of it is actually unusable due to the sloping roof), is the worst room in the entire hotel and an extremely narrow passageway (in the dark to the toilet) is not only unpleasant but also dangerous and in no way in keeping with the hotel's categorisation.(see pictures)

The staff were lovely. Very friendly and helpful. The spa was excellent. The food was delicious. We really enjoyed the variety that went into the evening dinners (an Austrian themed night with live music, a fondue night etc).

We found the bed a little uncomfortable. Our shower was unusable without flooding the bathroom floor due where it was mounted in the bath. This didn’t really matter to us, as we just ran baths or used the spa instead.

The location of the hotel was amazing. It was a short walk to all the surface lifts in Zurs. We had a great view from our room. The spa, the breakfast and the staff were outstanding. The breakfast provided a great variety to start our mornign off correctly.

The shower/bath was too small for us to use. When used it turned the entire bathroom into a wet room.

We loved this place—the rooms were great, but especially the staff made our stay wonderful. The hotel manager takes care of everything; he is kind, attentive, and truly goes out of his way to make sure every guest is happy.

The food was amazing, breakfast, supper & dinner with 5* table service. The bar and hotel staff went above and beyond to make it a truely 5* experience. The hotel was very comfortable to lounge together in front of the open fire. It is right beside the bus stop to take you into Lech

Right on the slopes , very clean, amazing breakfast , friendly staff, everyone was charming and the manager was friendly and made sure that your stay was out of this world.I had a special birthday cake delivered to my room because they find out it was my birthday, Austrian welcome at its best.

The breakfast was average. Staff were friendly and helpful

Service level was sub standard for a five star hotel. Not enough staff. It appeared that the hotel was being managed on cost efficiency. Not what I would expect from a 5 star hotel.

Great location and nice lounge area

Very chaotic service

The rooms were lovely, and the location was fabulous.

The service was poor. Our bathroom had no shampoo or soap. Our room was not cleaned. The maid yelled at us when we complained. We ordered a bottle of wine that they tried to charge more than twice for. Be careful for bait and switch.

This is a truly exceptional hotel with cossets its guests like family. The hotel offers wonderful service and successfully blends a dignified old-world sense of class with modern innovation and quirky characterful charm. The owner and her team run a very well-tuned operation, are truly charming and always go a little above and beyond what is required. The food, be it the wonderful breakfast buffet or set dinner menu is fabulous and guests are made to feel both at home and very special. As I had a birthday at the hotel, they also surprised me with a little, elegant celebration. The spa area is lovely and treatments exceptionally good. Plus we enjoyed a couple of days with their ski instructor, Roman, in a group with other hotel guests. We had great fun and learnt a lot.

We enjoyed every moment we spent at Thurner's Alpenhof and plan to return as soon as we can.

Beautiful hotel and excellent service from all the staff, from the waiters to the pool supervisor! Provided everything we needed at all hours.

The rooms were very warm so had to sleep with the window open but did create a cosy atmosphere

Lovely staff & very accommodating to our dietary requirements-dairy & gluten free. Beds very comfortable

Rooms don’t have blackout curtains

We felt extremely welcome by the fantastic staff and service. I can highly recommend it.

Great location, great staff and all round the perfect place from which to explore the Alberg ski area

It’s in an excellent location.

The way in which it is being run.

Exceptional

Very good

Excellent

Good