Hotel SPA Faltom Gdynia Rumia

Kids Play areas were phenomenal.

Poor customer service. Room was not serviced for entire 3 night stay. When I called multiple times to get room cleaned, a maid finally brought one towel. Also, hotel has a policy that the gym doesn’t open until 0800.

The aqua center is really nice! And the playroom for children is amazing! I also really liked the breakfast which had a large number of choices to select from.

The hotel itself it very nice but the surroundings is a bit suburban. There is a grocery store literally across the street but one has to walk 15 minutes to get there because the street cannot be crossed. It would be much more convenient if one has a car available :-).

We liked everything. Cleanliness, friendliness, restaurant cuisine.

Location

Not at all of what you expect from 4 starts hotel. Arrogant stuff at the reception, lack of any service and very noisy rooms.

Pool saunas

Construction noise, Pool Chemical injections during hours of operations Cleaning team rushing out

Overall facilities and rooms are OK, AC needs some general maintenance, as it smelled like pickles in the room every time we had it on. Otherwise SPA/Swimmingpool area were generally good.

As I come from Scandinavia, I found the personal barely speaking any English, and (this is not the hotel's fault) Polish ppl staying there a bit too much, loud and hysterical kids, same with parents, but that is probably a national problem.

Quiet and comfortable hotel, the staff at the reception are nice.

I requested some needs that were not provided to me.

Lots of attractions, you’ll never be bored. Pools, sauna, steam room, bowling, tennis and many more. Tasty breakfast. Clean comfy rooms.

Location is not the best ever. But it is not about the hotel itself.

Soft play and game room, no extra cost for arcade and screens with puzzle games for kids

It's too cold at the pool for the kids

This hotel has everything! Great spa facilities, games rooms, soft play for kids, a gym, bowling alley, pool tables, bar/restaurant, breakfast, indoor/outdoor pools - If you're looking to stay somewhere that will have everything you need to entertain without the need to go anywhere else, just relax and enjoy. The room was big and comfy. The price was so good.

I suppose the location was on a busy road but this doesn't cause any issues when you are in the hotel.

Food just perfect. Both breakfast and a la carte. Rooms are ok. SPA is a bit old.

Location not very holiday like. Big malls are around.

The breakfast was really delicious with many options, with veggies and salads. The infrared sauna and the jacuzzi were also a decent option for some relaxing minutes and we appreciated they were included in the room price.

The bed was very stiff and with an old mattress which for a sensitive back was a bit challenging. The reception staff despite their age - young and energetic - were completely inflexible and not very helpful. I had a very early check out on Sunday morning and asked the lady at the reception if I can have a free coffee because I’ll miss out the breakfast which I paid for (due to my early departure) and the answer was a hard NOPE. On Friday we asked the lady at the reception if she could order for us a taxi as we don’t speak the English and she first rolled her eyes, said that probably nobpdy will take us and then she eventually called us a cab. For a 4 star hotel and their very expensive rate per night, one expect a bit of kindness and customer-centric attitude.

Absolutely everything was good. The best family-oriented hotel with a huge number of facilities for kids. The water park (it's not just a pool, believe me!) is amazing. The location (coming by car, of course) is really good - you can stay here and find anything within 20 min drive. Will get back for sure!

The parking could be free for guests

Very clean, comfortable, and good breakfast

No English or other language signs all over hotel. At the spa as well , personnel language skills were limited, and it was hard to understand what can be used and how. It is a family hotel, hence very loud. The location is basically on the local main street, between cars, train stations and shops, not a place one would walk around to relax.

Very good and tasty breakfest,much choises.Like much water park.Very quiet hotel,good kids playroom.Room was very comfy,comfy bed,just couch needed one matrass more to be softer,nice wiew

All was good

location was ok.

room was red hot, air con not working. no mini bar. no iron in room and had to walk to another floor to iron clothes. on a main road next to a hardware store. no English speaking people on check In. restaurant closed when I arrived and was only 9.55pm.

I disrecommemd! Our stay have Turned into a nighmare. The tv fell off from the Wall by itself, only by miracle didnt hurt anyone. Several Times our cards stopped working so were stuck wet and cold waiting ages for help to open the doors yo our roo.. Stuff unfriendly, receptionists not nice, they didint even simply apologized us for inconvinience.Food terrible i ordered Fish that was super little less then 100g AND difficult to chew, we waited long time for food.

The tv fell off from the Wall by itself, only by miracle didnt hurt anyone. Several Times our cards stopped working so were stuck wet and cold waiting ages for help to open the doors yo our roo.. Stuff unfriendly, receptionists not nice, they didint even simply apologized us for inconvinience.Food terrible i ordered Fish that was super little less then 100g AND difficult to chew, we waited long time for food.

Great aqua park, great children's room with Palystations ans so on. Fantastic breakfast!

There were good facilities for kids however place needs an upgrade.

For a 3 night stay our towels were never changed nor was the bin emptied. We had an 8 month old baby in the room so ofcourse there were lots of dirty nappies. We asked to borrow a high chair for the room. We were told it must be returned by 9pm… not very helpful. The restaurant is as beautiful howvever the rooms were like stepping back in time. You wouldn’t believe they were the same hotel.On check in we asked to book another night… we were told this wouldn’t be an issue but we would have to change rooms which we agreed to. The night before we were due to check out of our first room we asked about the room for the next day to be told they were full and didn’t have a room for us. That night I received numerous phone calls to which I couldn’t return the call so I emailed… they were asking where we were and if we still needed the room???? When I replied saying we were told they were full and also being unhappy about the towels and bin situation, my email went unanswered.

Children friendly

DirtyLot of trafic, noicy.Room was not cleaned during our stay, 4 days. This is not a 4 star hotel anymore. Food below average.