Hôtel Mercure Villeneuve-sur-Lot - Le Moulin de Madame

Staff members were exceptionally kind and helpful. Picturesque and very convenient location. Good restaurant and great parking.

Staff really friendly Room was lovely

Room looked over river

Lunch and dinner menus limited but chef was good.Room was excellent but spoilt by being cold

Room was cold, no adjustment possible

Great room with balcony and view of the river. Very spacious and clean. Staff were very courteous.

Location was excellent with a lovely view of the Lot. Staff was extremely kind and helpful and the onsite restaurant was very convenient and good! On site parking and convenient free bus stop in front of the property made it easy to get to centre ville easy.

Not a single thing

Great room with view of the river . Friendly staff .Lovely size room . Good breckfast .

Had dinner at the restaurant . Was expecting more of the food .

Air conditioning very good. Terrace area lovely.En suite facilities spacious.

When we left we forgot to empty the safe and when we returned the next day( having telephoned the hotel to explain the situation) we were not allowed to enter the unoccupied room for our goods.They said the hotel manager would not allow them to do that.We had just spent 6 nights in their hotel and also spent over 1100 euros in their hotel so being forbidden to enter our now un occupied room to retrieve our goods seemed most un reasonable. I was extremely unimpressed.

Perfect location by the river, absolutely gorgeous room, very spacious and with a fabulous balcony overlooking the beautiful river!The only negative is that the restaurant was closed but the young lady in reception very kindly booked a lovely restaurant in town for us.A very good breakfast was available in a beautiful setting overlooking the river.

The restaurant was closed.

This is our third stay at this hotel, and it definitely won't be our last. It's a lovely hotel not far from the centre, and it's not possible to fault it. The atmosphere is one of peacefulness and tranquillity, and an ideal place to relax. The staff are lovely, very friendly and will easily go that extra mile. As we have stayed before, albeit travelling through the region, we decided this time that this was the ideal hotel, with it's lovely staff, to look after us well for a few days - and they did. We travelled with our dog, who sadly had gone suddenly blind recently, and were worried about how she would cope. I contacted them at time of booking about her, and they accommodated her very well, and the room they chose for her was ideal. Thank you to all the staff, we look forward to seeing you again in a couple of months.

Lovely big room, fantastic view

Menu was a bit limited

Restaurant

The room was very stuffy, and when the window was opened, there was a lot of noise from the street

The facilities , the room , free safe parking Great location Breakfast was excellent for both variety and quality very helpful staff

Liked all of it

Waking up very morning to a view of the river was just so lovely. Usually there was a little boat with someone fishing & people canoeing. And later in the morning more people using their river to do their various activities. The beds & pillows were very comfortable.

meals were excellent! Good service and beautiful location too.

Very attractive area and excellent service

Sunday night no restaurant service

The room is nice and clean but with direct view to the busy an noisy street. Reception explained rooms are facing the Lot river. actually just a few do. I do not recommend.

The room is nice and clean but with direct view to the busy an noisy street. Reception explained rooms are facing the Lot river. actually just a few do. I do not recommend.

Breakfast was amazing everyday. A great deal of variety. The use of the safe was assuring to not to have to carry valuables around. The room was gorgeous, stylish and comfortable. Being able to sit on the balcony and watch the sunrise each morning was very satisfying. Also I thought the names of the rooms were very interesting which created some genuine discussions as to the thought behind it. The surroundings were just breathtaking a truly delightful experience.

Replenishing the complimentary teas in the room would have been nice. For example if you drank the teas in the room herbal or otherwise you didn't get another top up. But there was freedom to take a snack from the breakfast table if you wanted to. Next time I would just take a couple of tea bags from the breakfast room. The decor of the breakfast room was beautiful, as were the fleur de lis patterns in the room.

The river side view was gorgeous Food was amazing Staff were friendly and helpful

Good location by the river and a very comfortable bed and room.

walk into town was not a good surface.

perfect location,views from balcony rooms onto the river very relaxing