Hostellerie Des Châteaux & Spa

Wonderful location near the mountains, peaceful and serene. The staff were friendly and attentive, everything was clean, and the food was absolutely amazing. Thank you so much!

There were many external visitors in the hotel spa, making it extremely crowded. As a result, we couldn't fully enjoy or benefit from the experience.

Very clean, good noise insulation, the hotel building looks very beautiful from the outside!The city itself is a marvel! From this place it is convenient to travel to other cities.Spa was very good, we took also massages:)

Inside the hotel, the interiors are simple, there is no lounge area where you can sit down with a computer during the day. The cozy bar doesn't open until 7pm. The restaurant is very good service, the food is delicious, but the restaurant is only one with a limited menu, three zone, two of which are very beautiful, but it is difficult to get there. Either they are full or those rooms are closed. You are always seated at the same table throughout your stay.....There are no people at the front desk they have to always wait for you to be noticed from the back office…The bathroom only has shower gel, no cream or hair products, which with a spa is very strange.. i can’t say was feel very comfortable… Not very comfortable for this high price ... breakfast was not included in the price!

It is a nice hotel in a beautiful setting. The hotel has lots of potential as a consequence of this, but we felt it was let down by a few things (particularly the restaurant) and some very strange decisions by management.

Our room was a good size, though expected for the price (£275/night). The decor was quite dated but in fair condition. It could just do with some modernisation and a refresh, still in keeping with the period nature of the property.There were some very strange decisions by the management that did not match our expectation of a luxury spa & gastronomic hotel.1. Staff generally speak little English. Granted, we were in France, and do speak some French at a basic level. But there were times where we were surprised to not be met with an equivalent level of basic English on occasions where we struggled to communicate in French. Particularly at the bar and in the spa.2. The hotel is marketed as a spa hotel, and yet the provisions in the room even for showering are very basic. The bathroom included only one basic soap, for showering/bathing and washing hands. We expected (as in every other hotel we've ever stayed in) proper shampoo, hair conditioner and body lotion but this was not included. Granted it was provided by reception when we asked, but we shouldn't have had to ask, it should just be there.3. The pool is small for the number of hotel guests and sun beds, but not a problem. There are seemingly no lavatories anywhere near the pool area (guests are forced to walk into the main building and use stairs/lift to use facilities on other floors). And also, the bar is open only from 2:30pm onwards. So, on hot days (we stayed in August), we were forced to embarrassingly ask for water from the main restaurant (10 minutes walk from the pool), since we could not find anywhere else. There are QR codes all around the pool on the tables and sunbeds, but on accessing the webpage expecting a menu we were instead presented with a message that the service 'had been disabled'. Not helpful.4. A big let down was dinner at the restaurant. Waiters were friendly enough, but for the price charged (€170 for two people) we would expect better quality.

The staff was friendly and the hotel had a lot of nice sauna cabins. Great wine selection and the vegetarian food and the deserts were super nice!

Regarding the facilities: the number and variety of pools available was a bit disappointing. Also, the cleanliness of some sauna cabins was questionsble. Despite having the AC on on the lowest setting, the room was rather hot (especially at night).The restaurant staff was amazing, however the food itself (and the concept of the meaty dishes, which tried to be hip and fancy) was rather confusing than authentic. Variety of the dishes could have been better.I am harsh on the previous points because of the price point.

The village is beautiful. The room was clean. Bar staff polite and friendly.

The receptionist was abrupt and unfriendly. She gave very poor first impressions of the hotel. The decor of the room was bland and lacked any personality. The double bed was two single beds pushed together with two single duvets. There was no mini bar or tea/coffee making facilities. I was given gowns and towels for the spa but no slippers. There was no room service; I was told by reception to go to the bar who kindly delivered a good quality sandwich and coffee to the room but there was very limited choice on the menu. Overall a very disappointing stay especially for the price. Very much a case of over promised and under delivered.

Great location, spacious rooms.

Bad smell in the adult spa. Relatively poor selection at the breakfast buffet.

Hotel facilities, massage, spa & pools.

Restaurant & breakfast (not value for money AT ALL !)in comparaison with other hostel, that was worse.

Location- on our way to Switzerland and close to the forest to hike / walk the dog.

Location of the room far away from the exit while it was known we had a dog. Price vs offer is about 100% too much.

Loved the location. The town is very charming. The room was excellent. It was beautifully decorated, the view was nice, everything was cleaned and well maintained. The restaurant, although expensive, was equally amazing and the food was great. The staff was very friendly and their English was very good. Overall a great stay.

The limited opening hours of the spa meant that we were rushing to the hotel so we would still be able to enjoy it. As mentioned the restaurant was a bit expensive and we didn't see a dish that seemed like a "safe choice". Something simple that almost everyone would still eat even if they're picky eaters.

Sympathetic modernisation, excellent room , pleasant view. Unfortunately like many hotels nowadays they have yet to improve their in room tv’ s and satellite. Good sized tv but although it said “smart” it did not support apps such as Netflix, Prime or Paramount. Which I can access with id/password anywhere. Luckily I could on my laptop.

Unfortunately for whatever reason, while I was loading the luggage into my car outside of the main desk, my wife and I thought the other had packed my black suit bag which also had my laptop in a side pocket. As I turned to check, I saw nothing of it but on the ground someone had dropped a room key-213- I handed it to large man standing in the entrance ( I believe he could have been the owner), thanked and left. We then drove to Troyes where we overnight before the le shuttle. It was then we noticed the bag was missing. I rang the Hostellerie and enquired if it had been found. “No Sir.”Because the laptop has a lot of confidential information it has tracker. When we accessed this it showed it was inside the Hostellerie! I rang reception and yes it was there in their luggage room!I then had to take another night at our next hotel (€120) , change the channel tunnel booking and drive 678km there and back to collect it. Panic over, lesson learnt. This unfortunately cast a cloud over holiday.

-fabulous setting, nested not far from Strasbourg and -high way, in the heart of Alsace.-chalet feel-comfy rooms and balcony-amazing breakfast!! absolutely a winner!! -dining rooms seem to have been conceived exactly for safe distancing !-spa area is nice-f&b service is top notch-no credit card guarantee required for extras: this is super super nice actually!

-wasps/bees (many!) at the swimmingpool area do not seem to bother staff nor management for that matter-quality of lounge chairs at the swimmingpool: they are very uncomfortable -lack of real showers-internet is really not strong, not stable (keeps of constantly jumping out of sync) and is not up to par fir such a high end place.

Very nice location good service and charming staff!

overcharge for hosting the dog

marvellous welness

nothing at all

Exceptional

Exceptional

Very good

Exceptional