LUNARIS Wellnessresort

Good

Staying in a beautiful resort, and what made me happy was the employee Sahar, an employee who made me happy with her high-class treatment. She received me in the best way and was a distinguished guest, but I did not find a dinner that was suitable for Muslims. Most of the food. I hope there is variety in dinner.

The place is incredible and it's really relaxing. Perfect view.

They have short staff and we think that for the value and level of that hotel they should have more people or if they have less make them work real hard on being attentive with the clients because since we got there no one helped us to grab our luggage and take it to the room. At 10pm that I try to call the concierge, the reception or housekeeping no one answer, I waited like 10 minutes in the phone and nothing, I called because that same day that we arrived I got my room incomplete (no hand soap, or soap for body wash at all, we only had body lotion and shampoo, it appeared as if they forgot to organize the room before giving it to us.We really think that the hotel has potencial but it's the little details that count and obviously the attention we have as guests and we really think that they have a really opportunity in working on that, it's not all about how pretty the hotel is, being attentive at all times makes guests feel at home and relaxed and that is something the hotel definitely didn't have.We also would recommend to have 24 hours for room service or something to eat, because we got to the hotel like at 8:30pm and at 9 dinner ended so we couldn't get anything to eat, we thought that maybe they had room service but they said they didn't have service after 9pm so we went searching for a place near that could be open and we did struggle finding where.

The location and food. The gondola ride was nice as well

No air conditioning in summer. Only complaint and that they can have more vegetarian options

hospitality with an extra step

opening hours welness

Clean, modern, friendly staff, tasty food, green energy. this hotel is of an excellent quality!

I personally didn’t like the location. Tiny village, no restaurants, no market. the atmosphere is very boring. unfortunately due to a low altitude there was no snow in the village, while on slopes there was.

Outstanding food ; superb design of the hotel and rooms, all new. One of the most beautiful 5* hotel i have ever been to...Too bad so many little failures (below) ruined part of it.

Be careful: Amonti and Lunaris are 2 distinct locations. If you're in Amonti you're in the main hotel with the Spa & Garage. If in Lunaris, you have to endure what feels like a labyrinth of tunnels to reach Amonti. Be sure to request Amonti on booking.The Spa closes at 8pm in Summer. Whereas the roof terrace & pools could provide for incredible evening atmosphere, why closing them so early ? 10pm would be minimum.The "concepts" of each Suite can lead to annoying failures. The room (chalet) had completely see-through glass for toilets (not great even if you're intimate with the person), and only a small square of soap as a...shampoo. We were told it's part of the project and we could get normal shampoo at the reception. What ? There should be at least a backup shampoo in the room. You can picture a guest with wet hair travelling to the reception when realising there is no proper shampoo after washing. Having someone bringing it to your room doesn't really help either, it is just not acceptable.Same for Spa slippers : they are not in the room, you need to ask reception to bring them to your room ? How often do I need to call reception to get proper service ? I know they are stolen frequently, but given the price of each suite, it's a small sacrifice to accept for the hotel.Many suites (and some of the nicest ones, too bad..) on first floor have absolutely no view, very claustrophobic. I had to request a room change. Be careful not to be on first floor.The TESLA charger booking was a joke, I booked a place with Tesla Charger and ended charging my car with my own cable on an industrial plug because of some weird misunderstanding. Lost an hour arguing with reception.

Good

We didnt like area for adults only , we couldnt use saunas dry of wet becauose was only for nude people. We like to use sauna service but in this hotel there is not option.In the pool area on ground floor dry sauna didnt work at all and wet souna doesnt exist.

The hotel is an absolute wellness paradise. They have several pools, both indoor and outdoor. Also various sauna, steam bath and numerous rooms for relaxation rooms. We love the Oasis Terrace view , while sitting in those comfy sofa and drinking tea -super relaxing while admiring the South Tyrolean landscapes. Then comes the food offering - which were just superb! It's an all-inclusive which means you have a very generous breakfast, followed by a rich lunch offering and last but absolutely not the least, comes the dinner which is served at a fine dining level. Staff especially in the restaurant were super friendly and attentive. Car parking was also massive and options for indoor parking is available. Overall, it's surpasses our expectation and will definitely come back again soon.

Nothing. All went absolutely well during our entire stay.

Everything was great

I wasn't informed that water will be charged during dinner

Passable

The beds need to be changed. It’s ridiculous that 5* has such bad beds. The brunch and breakfast can be improved

you have amazing girl , she's name ANITA ??????

Exceptional

Superb

Very good

Exceptional

Superb

The whole hotel was great.

Superb