Joia Hotel & Luxury Apartments RTA

It's a good location if you go for an event, otherwise, as a business trip, it was a little bit too much, no food available at all hours, the place is really isolated from the city.

Too far from commerce and felt really lonely, but I mean, for someone that wants to go for relax I really recommend it, otherwise as solo traveler for business, no.

Close to the airport. Very nice private houses.

Not equipped at all - not even a fork or wine opener. A couple of candles by the jacuzzi but no lighter, not even at the reception. Mosquitoes, but no net at any of the windows. Could be aweosme with a bit of care.

The apartment, pool and gardens are beautiful but the location is so remote and no food or shop was available on site.

When booking we were under the impression that this was a 'hotel' and apartments as stated in it's title on booking.com. When I purchased this online it even mentioned if we want to make a reservation in the restaurant then to message in advance. We did this but was told the restaurant was closed during our stay. When we were down by the pool we were thirsty and my husband went to see if there was a bar/shop to purchase a drink but there was none? There is a mini bar in your room with a few selections of drinks for you to purchase only. My husband went to reception and they said there wasn't any shop or restaurant/bar etc but they would give us bottled water and this was delivered to the room. In the evening we used Google maps to find restaurants in the local area. Everything was closed! The time was 7pm so not late. We walked for 15min and we came across a little bar we asked if they did food but unfortunately they did not. They advised us to walk on a little further and we finally found 1 restaurant open. Everything we passed was closed! All shops, bars restaurants all closed. We were tired and hungry. I'm so disappointed in this, as the place itself is lovely but to not be able to provide food and go to a bar by the pool is not good. For this reason we would not return. We stayed in August so this was peak season. This needs to be advertised as a self catering stay which you need to travel to stock up your fridge!

Hotel is quite close to the airport. Our room was very comfortable, nice and clean. Breakfast good- or in breakfast room with wide choise or served in our room.

Pleasant

Breakfast area smelly, not fresh croissantsAnts in the room&bed

I had a wonderful stay at this beautiful hotel that is very close to the airport. Although I only stayed for one night, the experience was amazing. The room was very spacious and comfortable, with a gorgeous private entrance to the pool. Everything was clean and the hotel is full of nature, creating a serene atmosphere. The breakfast buffet was absolutely delicious (be aware that to go to the restaurant you have to go down throught the stairs). A special thanks to the lovely woman assisting during breakfast, she was incredibly helpful and sweet. I highly recommend this hotel.

Almost ok but not so money working

Well the kitchen was not furnished due to may staying was less than 7 nights … and considering when I got there there were no other guests so impossible to not have any dischesBreakfast was almost impossible to find even with a chart

Description of hotel is not accurate....in the middle of nowhere with no facilities. Breakfast room was in a dungeon, rather cute, but how could an elderly or infirm person manage all of the steep steps down to it. Bed felt damp...bathroom in need of some love and attention, kitchen not equipped, you would need to ask for cutlery, plates etc..it was only for one night and didn't effect us, so not the end of the world.

It said 8klms, it was more like 18klms. Room cold and damp. Nearest restaurant a good 15 min walk in the dark...with a very small menu, but nice people.

Lovely studio room. Great size, well presented and a cool in floor tub.

Couldn't get the tub hot enough.

Stayed in the suit, great size. Comfy furniture, bed was amazing. Spa pool was good.

Couldn't get the spa pool hot enough.

LocationClean and large roomVery friendly staff

Weak breakfast

The woman who works at the breakfast was lovely, she definitely knows how to take care of guests. The bed was comfortable, the shower was great. The place for sure is beautiful. And the room despite what it lacked in the kitchen is big and comfortable and its nice to have a private garden. The parking is also spacious. The infrastructure is great.

Oh well! where to start? The details is what failed for me. I booked this place excited for the kitchen, and yet , zero utensils, zero anything! So basically your only option is to just go stare at it and cry. The wifi was so low I could not even send an email, if you need to work like me, forget it. ( maybe at 5 am when everyone is sleeping its more powerful). And I was not pleased at all with the attention at check in and check out. The staff was bot very communicative and Its just not the most comfortable system.

The pool area was special. The reception staff were very helpful

Lack of restaurant or bar.

Big room with a huge bathroom. Nice breakfast

Room was quite humid but could be lovely in warmer days

Great place near Bergamo for a romantic getaway - the more expensive rooms have private accesses to the (very nice) swimming pool

Location is good if u want to stay close to the airport or somewhere quiet but close to Bergamo .Cleaning ladies and staff at the breakfast were very kind.

Many things we didn’t like and made the experience unpleasant.1) we stayed at the suite - not worth the money2) the rooms and facilities need maintenance asap. Upon checking in we found the room with issues: a sink that had water on it cause the plug was stuck and parts of the jacuzzi laying around . The technician came in and fixed the bathroom sink but could not do anything about the jacuzzi. Turns out when we put the power on, the jacuzzi was not fully working only half of its turbines were operating.3) the place is full of mosquitos - if you do not have a repellant then good luck to you! I think at least the hotel should give you one upon entering.4) WIFI: the password is not written anywhere so you have to ask yourself, else they do not tell you.5) Reception: they have good intentions but need immediately better training on hotel management. For example we arrived with heavy rain and they would not open the gate for us - they were expecting us to exit our car and give them our passports to let us in, while they were sitting behind a window door !! That’s insane! At the very least they should have come out themselves and get it or let us in first and meet us somewhere where we would not get wet!!5) another example… one time a staff member has left the pool cleaning equipment and a trolley on our patio . Just left it there.. we came to find things laying there.

Room, swimming pool, room cleaning, pet friendly

breakfast and cleaning outside the room

Large apartments, good breakfast, nice pool

We had 2 rooms. One of them did not have hot water in shower, the other was missing bed linen for 3rd person

Beautiful location with a relaxed feel. The swimming pool is beautiful and the staff are friendly.

Big room, lot of privacy, great pool and very friendly staff!

Pool floor could do with refreshing