Hotel Ristorante Costa

Clean, comfortable and MOST of the staff were friendly, competent and professional except for the owner and two others. Breakfast and dinner were good, despite the often poor choice of loud obnoxious kebab music.

On arrival we immediately noticed that there was no balcony in our room, which is one of the reasons why we chose this establishment.When I went downstairs to discuss it with the owner who had checked us in only a few minutes earlier, he just stared at me and shrugged his shoulders. I asked him to elaborate regarding this unforgettable reply that must have required much critical thought on his behalf, and he said that booking.com often makes mistakes with the pictures posted and that only three rooms in his hotel have balconies.I replied that we only needed one room with a balcony as described in my confirmation, at which he became annoyed and barked at one of his poor employees to check availablility for me, angrily stating to HER that if we had used anything in the previous room then there would be no change. Little did he realize that he was about to learn how to fly head first through a window if he didn't make things right.Once the staff verified that the previous room was fine, we managed to settle in and relax. Then we went down to the bar, to have a drink on the virtually empty terrace where the male waiter seemed to be chatting with four friends at the only other occupied table. We sat, we waited, he saw us, walked past us, wiped down a few tables in front of us and then returned to his conversation with his friends, so after waiting ten minutes I just went inside and placed my order with one of the friendlier staff instead. He immediately followed me inside and just stood behind me with the same dimwitted look as the owner. After that, he brought us our drinks with a feigned smile. One round of drinks was enough with that level of service.

Great people - family owned - came in on a Monday - restaurant closed - but the asked us what we might like - and the cooked dinner for us!

Two cups of coffee in morning

This modern and well kept hotel is located in a quite village, comfortably distant from many nature exploration options. The staff is extremely friendly and helpful. The on-site restaurant offers a verity of fresh local dishes. There is also a nice pizzeria almost next door. The room was clean and comfortable.

45 min drive from BGY this place has friendly staff and good food at the restaurant downstairs, plus the surrounding mountains are absolutely beautiful.

Very clean and comfortable room. Dining room was nice and dinner was great.

Location and cleanliness and staff

Breakfast could be better. It was not abundant.

The hotel is big and nice, the staff is very friendly and attentive, the food was delicious.

10/10, nice location, clean, great breakfast and price, overall very confortable

No problem with late check-in. Very kind personnel. Nice breakfast in the lovely scenery. Private free parking.Comfortable bed. I recommend the hotel.

Although the room's description says it has a balcony, only three rooms in the hotel come with it. Others are without a balcony. Iron and iron desk are not available.

Good

I pay extra 5 euro for parking and 6 euro for tax.

Excellent family run hotel where you immediately felt well looked after. Despite arriving quite late I received a really warm welcome and was shown personally to my room.Breakfast was much better than most small hotels in Italy.It might be a bit off the beaten track but so well worth a visit.

That I didn't have time to stay longer.

This family run hotel is a gem of a place with personalised service with a smail. Cecelia and her parents were amazing hosts.The set menu, the location, everything was amazing. I would definitely book again. With family too

We stayed for one night only, while exploring the area. The location is nice, a top of the mountain village. The lady at the reception was very helpful and friendly. Good breakfast. Clean, well equipped room and bathroom.

Very nice location to enjoy the views and nature. Easy safe parking next to the hotel, very good breakfast and dinner and good WiFi all over the hotel. Very welcoming English speaking staff and close to main attractions near lake Como.

Professional and friendly hotel located in mountain village. Tutto bene :-)

Really nice family-run hotel in a lovely village, high in the mountains. Free carpark available. Nice rooms with a balcony. Great value for money. Nice lady at the reception who told us interesting things about the hotel. Overall a really pleasant experience and would love to come back one day.

The location was perfect, high in the mountains and a cute and quiet town. Our room (208) had a great view. Dinner was super delicious, highly recommended. The hotel has a cozy atmosphere with friendly staffs. The room was so clean. We used the electric charger for the car during night and it didn't cost extra. But there is only one spot so it is good if communicate with the hotel in advance, we didn't have problem with that but next time I will check with them. We had lots of fun and enjoyed our stay and definitely go back again.

the staff was very friendly and always eager to help, rooms although clasic were clean and well maintained

would have loved to have a balcony because the view was incredible

Beautiful family-run hotel. Warm welcome with great staff and food in a beautiful location

Everythingthe staff were so friendly A proper run Italian hotelExcellent shower comfy bedDecent breakfastLocation was out the way and quietThe chef cooked my favourite pasta for me as a one off

Sadly no Peroni red