Caroline Hotel

The staff, room cleaning team, and bathroom.

Location, parking, old furniture, hygiene.The rooms are spacious but the furniture is very old.

pool, free parking, BREAKFAST, air conditioning, restaurant right next to the hotel, Blacky (dog), free water & peanuts, very comfortable beds

The fridge didn't work & one morning, the shower only had cold water.

Charming, beautiful, and clean. Kind and helpful staff. Walkable to the lake and a couple restaurants. Great views. Nice pool. Poolside drinks and snacks in the afternoon. Best breakfast for an affordable place.

I booked the Superior King room and it had an amazing view of the pool and lake/mountain panorama. There was free parking. Pool could be used any time even during the night. The breakfast was very good with plenty of options and the staff was super friendly, you could tell they love doing their job. Thea area is very good as it's a short walk from the beautiful lake side, park and great restaurants. Very happy with the value this hotel provided and it exceeded expectations.

Corridors and some common areas were a bit worn down.

This hotel is beautiful, excellent location, and friendly staff. The room was clean and it had a unique view of the lake

The staffs are very efficient, friendly, humble and always has the attitude of delivering the clients request. Even their concierge dog, Blake -is so friendly ❤️❤️❤️They have a restaurant, and it’s a must thing to try. The food are so delicious at a very reasonable price. They even gave us 30%discount due from their soft opening and the next night a whopping 50% discount during Easter holiday. Ample place for parking.

We had our room at the second floor room number 22. The shower area has no shower door. Expect the bathroom to be all wet, after having a shower. But the room, since it’s located in the corner side of the building, you have an amazing view of the mountain and lake plus the pool area.

Beautiful hotel in the Ceresio region. The hotel has good amenities and a private parking. The staff is friendly and helpful.

Super kind staff, great value for money and super breakfast. We will come back!

Staff and view of Lake Lugano.

Not too far from Milan!

The charming villa is tastefully and comfortably furnished, has a large free parking and the rooms are nice, clean and comfortable. Very kind staff

The breakfast can be improved

Great hospitalty by friendly staff. Beautiful view on lake. Our dog was welcome.

Hotel Receiption was friendly and promising - room was large - beds are good - coffee during breakfast was good - big dog very friendly

Bathroom is very simple / cheap equipped - shower head broken - shower head at the false position - toilet old fashioned - plastic hangers - cosmetic articles just dropped - bathroom looked more like a hospital or youth hostel - room itself was basic equipped but large - when arriving confirmed booking.com booking could not be found - had to come after 1 hour again - a lot of lights broken and not replaced

Good

Hotel is 35 minutes drive from Lugano. Its Italian part of the lake. Its not a Swiss part. There is almost nothing to do in this area. Hotel is very modest

The staff were so lovely and really helpful with recommendations and would do anything they could to make your stay as good as possible.

Not easy to walk about the area, not many pavements.

Nice large room.More than 1.3 meters deep pool. Very nice!Nice variety breakfast.

Introduction was okay, was expecting a bit more info about the hotel and the mascot dog.Lady was indifferent.

Breakfast was very nice, lots of choice and both warm and cold breakfast options

No dining or lunch opportunities

It had a nice view over the lake.Good options for breakfast!

The rooms require some renovation to justify the value for the money they asked for.

Friendly staff Location Atmosphere

At Booking.com site, the room looked better than in reality.This hotel was more expensive than other hotels. We have chosen to pay more, because we wanted air conditioning, the air-condition did not work for 5 days, the swimming pool is really small, and I think that for the state of the bathroom and other facilities, the price was overrated

Great breakfast, fresh/tasty food, not much choice, but you can find what you like. The place is amazing; it has a lake surrounded by mountains and a beautiful view.

Not a very smooth check-in process and a lack of communication. A few times I was confused about what was going on, and what should I do: leave, wait, or help with the process. The conditioner didn't work in the room, we had to sleep with an open window, and there was a lot of noise in the middle of the night by ... not sure... sounded like someone was throwing a lot of empty glass bottles. Barely working WiFi

Passable

When booking on Booking.com, the hotel's room availability was only shown for 3 guests, not 4. Upon arrival, we were asked to pay an additional fee of 25 EUR per night for our minor child. There was no extra cost to the hotel for the child, such as additional towels or shower amenities, so this charge was unexpected. Service requests were responded promptly, even though the TV wasn't working, and the staff offered to repair it after our check-out. The technician seemed to be off duty after 7 PM. To compensate for the inconvenience, we were offered a 10% discount on our next stay, which was disappointing for a four-star hotel. Additionally, when we requested bath towels, we were given poor-quality foot mat towels with holes.