Heitlinger Hof

It was in a very nice location/setting. Hotel is new and very clean and neat. It was easy to look at the clear sky around the hotel. Lots of wine options if you are big into wine.

Poor use of bain-marie for keeping the eggs hot in the breakfast. The eggs were cold unless one got them as soon as they were put out for the guests. The hours of the front desk are not consistent with what we were told (hours told to us and given in writing were not kept, probably not enough people staying at the hotel while we were there) and thus the front desk was closed when we would have liked to get another blanket in the evening.

The location is great, in the country side if you need an escape from the city, it’s clean and the rooms are decent size

If you arrive later than 8pm, there’s no one at reception. The hotel extension is new but the facilities look dated. Our toilet seat was broken, so unlike Germany. The towels were poor quality and overall it was so underwhelming given that we were great fans of the group and have dinned at their restaurant many times. We also had a baby and they wanted to charge us for a crib, cribs are free at every hotel. I ended up not booking a crib and had baby in bed with us instead

Very nice hotel, nice and quiet location.

Wifi not constant, but not too much of a big deal.

Very beautiful place, comfortable rooms. The breakfast is also excellent with a lot of varieties. Very good food and wine. The staff is friendly and helpful.

The hotel itself is nice, the staff when they were present were friendly but that is where the good ends

Upon arriving we were advised the restaurant was shut and has been for 5 years, depsite booking.com advtetising it as being open. Without this we would not have booked this location. So after a 10 hour drive we are told there is no restaurant and all the wellness faciltiies are shut off. On night two there was not a single member of staff on site. As a result of this at 10:30pm myself and my colleagues were woken by an older guest who had just arrived and was trying to check in. He could not access the building without us triggering the internal doors. He tried to no avail to contact a member of staff and all he was given was a code to access a key box that did not work! Without us present I assume he would have slept in his car! I question what would happen in the event of a fire with no staff! Booking.com asked fo my feedback and I duly told them and they asked what compensation I would like. Strangley enough after replying asking for a discount their customer service team have gone missing! Bye Booking.com

No restaurant despite being advertised on booking.com. Closed 5 years ago apparently. Leisure facilities closed. No staff around at all in the eveningNobody able to help a guest that arrived whilst we were in the lobby so we had to help the poor man. If we hadn’t have been there he wouldn’t have been able to get his room key. Or get into the building having driven a long long way. He appreciated our help.

No leisure facilities No restaurant to eat after a 11 hour drive from uk

Very nice location. the ambiance is fantastic. the rooms are very clean and the beds are comfortable. also a has a great view. the lady at reception is very friendly and helpful. great Personal.

nothing to complain about

Love this hotel. Quaint on a hillside in the German vineyards. Love the staff and breakfast in phenomenal. Great stay and value!

Wine tasting, vineyard walk, honesty bar (with nice wine), peaceful, balcony overlooking vines.

Sour milk at breakfast, limited eating options: hotel's restaurant was closed, golf course's restaurant was average.

the location was perfect

Breakfast was sober. A personal approach at the reception would be nice, however, the registration was standard and not personal.

Everything was really nice.

The gym could be a bit upgraded.

Superb

Superb

Superb

Exceptional

Superb

Exceptional

everything was perfect.

Very good

Exceptional