Hotel Akord

Pros +

• The place is great, and so is the location but the personnel is amazing. Unfortunately, I booked a room for one night, exactly when the rest of the corridor was occupied by a full class of adolescents, teachers and all, on a school trip. Kids were running around, laughing and screaming, doors were slamming, and passionate conversations were being had kids! But all right outside my room. I went to the reception to describe the situation and was met with empathy. At first, the employee went to speak with the teachers, asking them to calm the kids down. However, as the teachers struggled to gain control, I went back downstairs and requested a room on a different floor, away from the racket. It turned out the employee had already prepared one for me, anticipating the situation. Maybe you could argue that the hotel shouldn't have placed guests in the same corridor as the youngsters in the first place. However, they also need to maintain profitability and I was just happy to be met with immediate understanding and an entirely adequate response. Really appreciate it! This little saga didn't last more than an hour or so too. The facilities, communication, and cleanliness all deserve 5 stars, and the subway's a three-minute walk away! Thank you, Akord! I'll definitely return when I'm in Sofia again!