Hotel Kettenbrucke

Spacious room and bathroom, large comfortable bed, room is quiet, very friendly and professional staff, nice location.

The only remark I have is that it would be nice to have some more rails in the bathroom to hang up towels.

Nice up to date property. Very clean.

Not enough power outlets in the room near the bed.

Location and nothing else

No parking provided yet advertised as having. Then we found it but we’re not allowed to use it. No temperature control in the rooms. Lights were very difficult to operate… Staff could not be found when needed…

Beautiful hotel in the centre of Aarau , very nice and spacious room

Location is great. Kind and nice staff. Room cl an and comfortable.

The breakfast was not great. Small offering and terrible coffee.

Location was convenient and walking distance to restaurants. I liked that I could open windows and sleep with fresh air and the spaciousness of the suite was great. The closest gym is at the train station for those wanting a good workout (10 minute walk).

There were some things certainly lacking, the kitchen for example didn’t provide a knife to prepare meals, there was no dish soap or tea towels and when requested was advised to clean up with the hand wash in the bathroom. I had to keep requesting extra bath towels as they only provided one and the room although large was lacking warmth in the way of art, decor and felt a bit sterile. The pillows were far too flat and had to request extra of these as they only provided two (most hotels offer 4 plus extra towels). There was quite a bit of street noise at night also.

The view from the room was nice.

It's outrageous, that a 4-star hotel has unfriendly and rude staff. Tbh, in this hotel, I've had most probably the worst check-in experience in my entire life, they've asked so many redundant questions and information, including insurance and address of living. The sink in the bathroom was clogged, so it was impossible to take a shower normally. It's quite upsetting that for this amount of money you'll get a poor service in return.

Parking spaces outside the Hotel was easily assessable and a-little walk distance to the Hotel. Modern rooms with perfect amenities. Cool design, loved my room. Bright colors and really cosy. So quiet for a sound sleep. That was good. We took a walk to the old town which was very close by.The dinner at the restaurant was really delicious. Again nice set up and the waitresses were very friendly and professional. For Aarau the best experience. Will be back for sure. Just fell in love with Kettenbrücke given the fact that have been to a couple of 4*hotels in Switzerland. This is really 10/10.

Never come back

We got the worst room what I ever got. It was on the ground floor, window was completely shaded ( meaning like no window) The traffic noise was the same as when you are outside . No chance to sleep. I don’t understand the hotel’s behavior like this, they have good / better rooms on the higher level , but you got the the worst ( no chance to change because there was no reception) . The hotel was not full. what they think , do I recommend it , come back ?

Accommodation is located in the historic center of the town. The hotel is modernly equipped. Parking is possible in the adjacent parking lot approx. 75 meters from the hotel, but it is not included in the accommodation price.

It's located very central, you don't need a car. The old town is just a one minute walk away.

No private parking, which might be useful if arriving with rental car.

Room nicely renovated and very quiet

No staff n reception on arrival and very poor explanation of how to enter. No info on WiFi, not staff at breakfast - it was like a Formule 1 but at 4-star hotel price!

Close to shopping and food. Wonderful walking right outside by the river.

Location is Not easy to access if you have luggage. Taxi service isn’t good. Felt a bit rushed by staff upon arrival to get us to our room, we are foreigners and had questions but didn’t feel we had enough time to get them answered.

Good room with comfy beds right in the center of Aarau.

Do not use the online check-in, because the payment system charges an additional 4% payment costs.

Hotel is right in the middle of this very pretty town and right on the river. As we were travelling around Switzerland using only trains and other public transport, the hotel was in a great spot too. Not far from the station and right next to a busy bus stop. Friendly staff, nice comfortable room. Good breakfasts.

Nothing negative to report

Great location, fantastic facilities, spacious. As an old Aarauer I very much appreciated staying in the Kettenbrugg, a great refurb. well done.

nothing springs to mind, honest! Great place.

Perfect location close to the city center. Nice comfortable room, clean. If you like quiet, then ask for room away from the street. However then your view will be towards apartments. Breakfast was also perfect

lovely clean rooms! everything available

no free parking - we knew in advance. a few healthier options for breakfast would have been nice

The location and the hotel itself is great. Breakfast was nice and the overall stay was really good.

Not all rooms have a bath tub which you would assume looking at the picture and the description. It is important to specifically request it if you like to have one.Also there is a bar close by which is a bit noisy till late at night.

Clean and very nice room, kind staff, nice location, parking place just in front