River Garden Resort

Dirty bathroom,shampoo and body wash bottles were not refilled. No coffee. TV wasn’t working.Staff was busy with the restaurant and doesn’t care about the resident guests.

The food was delicious, and I appreciated the wide variety of choices available, despite the à la carte menu. The room was luxurious and very clean. Its location near the riverbank, surrounded by lush trees, created a tranquil atmosphere with the soothing sounds of flowing water. We appreciated the hotel's outbound training facilities, especially the boat rides on Samanalaweva reservior. The staff were very well-trained, and their guidance made the experience truly enjoyable.

Overall, I had a very positive experience, and I cannot fault the hotel or its facilities. The only area for potential improvement is in staff training. While the staff were clearly trying their best, and were well-intentioned, they seemed to lack formal training in providing excellent customer service.

Ants everywhere, hundreds of flying termite coming through the gaps in the windows, had to seal the windows with blankets and spend hours killing them, and still they were running around in the bed all night. The food was really bad quality, the noodles over cooked. And then the gardener trying to sell us stones. We asked if we could rent a kayak, but they could only do it with a guide, we didn't want that, so we said no, he kept talking about responsibility and security, and we said okay let's talk about hiking in the area ourselves, and then he talked about responsibility and security again, in the end we had to go to the room, but he came to our room and start arguing again, we had to tell him if he doesn't stop then we will leave the hotel.

Fantastic location right next to a beautiful river. Comfortable and cosy cabins. The staff are very friendly and helpful. Room price was good value. Our only problem was that the hotel was a bit run down and showing its age starting from the name board and reception area. Rooms need more pillows and coversheets. I guess we should have asked for one more bed sheet and extra pillows but were too tired after our day out. Didn't have meals in the hotel as there are other restaurants closeby.

Everything. Probably the nicest room (cottage) during my bikepacking trip in Sri Lanka. Really down to the detail.Super flexible and helpful. Good food.

The tablecloth shall be changed more often or at least when it’s dirty.

The hotel was in the woods, near the mountains and river. It was really peacefull to sleep in the room, because all you can hear ir the river next to the house and birds:) truly recommend! And also in the reception during the papers work the manager gifted us a Papaya drink. I was really pleased by that.

Amazing garden, very cool area, and nice rooms. And most of all, very cool staff. Extremely helpful and nice! Also we had visit from monkeys and cute dogs. We slept comfortably. Unfortunately, we could only stay one night - we would've loved to stay longer. Do not miss out on the pahathudawa waterfall just close by.

There was a bit of ants in the room. But no other bugs. And there is a lot of jungle nearby which makes it hard to avoid completely. It did not bother us, but nice to know before booking.

We enjoyed the stay. Some areas need an uplift. Overall im happy. Calm and quiet environment that was a plus.

Steps to the restaurant is difficult climb.

Absolutely wonderful! The staff was extremely helpful and friendly. Thank you for making decorating the birthday table w

Beautiful and peaceful location with a river in the Back yard. Surrounded by greenery and forest. Lasantha and staff are warm and friendly and went above and beyond. I was leaving early morning to Horton Plains for a hike and they had a packed lunch ready for me at 4 am! The food was traditional and tasty. There are 3 cottages for accommodation with good wifi, comfortable bed and hot water.

None I can think of. You need to be prepared to negotiate some steps.

Nice location. Very calm & peaceful. Very good staff. Hotel manager very kind & helpful.

Much better if it is possible to upgrade facilities in the restaurant.

The location and the river

It’s not kids friendly or elders friendly since have to climb up and get down in steps

The private big Chalets with a modern clean ensuite. The wooded setting near the water made it a super place to relax. The in-house SL breakfasts were superb

Nothing! May be the location of the Restaurant close to the main road. Was compensated by the lovely views especially of Horton Plains.

Everything

They charged me on my card the day before I went and then they charged me again at check out since they had not synced with their booking engine.

Location is goodbathrooms are good.

old roomslack of garden lights.no hand rails for stairs in the garden area and dark at the night.no tv in one room and poor quality tv in other room.

We loved this place and found it completely by accident - I am so glad we did! Beautiful scenic views and very delicious food. Dulara Silva was the loveliest man and made our stay so fun. Organised loads of activists for us (trekking, kayaking, zip lining and waterfalls) He made sure we were always smiling. All the staff were incredible- nothing was too much trouble. Thank you!

The location of the place is out of this world, natural beauty, the river is so beautiful. Rooms were comfy, Apart from that the staff were really friendly. They also have many outdoor activities such as kayaking, outbound training activities, hiking, tracking, cycling, camping etc. etc.

River and the nature.

The hotel has not been maintained well. The restaurant does not tidy and clean. The fried rice was too much salty and we didnt eat. Food options available in the menu was not available(pork).They had charged me two times, With the card and without the card(Using card details available in Booking.com). It was really difficult to sort that out and we frustrated a lot. We booked a triple room. But the extra bed was very narrow.

Nice staff! Humble and helpful!

Booked luxury room for three nights but got the lower standard room for the first two nights. Lower standard rooms had problems like bad smell and broken shower.

The room/ cottage was lovely , the fed was super comfortable and the bathroom was really great with a powerful shower. The location of the cottage was so peaceful and quiet and you could hear any sounds from the road. Dirula went above and beyond to ensure we had everything we needed particularly a Wi-Fi router to help with some difficult personal issues we were having to deal with. Much appreciated. He also organised a driver to take us to Worlds End Hike. Cannot fault our short stay here.

The road side restaurant is a bit noisy but the food was very reasonable and delicious