Amanecer de la Bahía

Pros +

• 1. No one at reception when I arrived 6pm and was not informed of door keypad code. Fortunately a neighbour helped to let me in as he knew the keypad code and called the operator who turned up 10mins later. 2. Room did not have toilet roll and the soap provided was a used bar soap (see pic) 3. The room was cold and the room heating system was damaged (see pic). 4. The bath towel provided is very old and it smelled ( like damp laundry not dried properly). No opportunity to change because the operator was not around . 5. Breakfast provided was of very low quality and cannot qualify as a proper breakfast. Booking.com should set a minimum of items provided before the hotel qualify to include breakfasts provided in their room offering.
• Laundry service was great

Cons -

• Bathroom flush not working in a dorm makes for a bad night I requested a vegan option at breakfast. The reply was late (after checkin) and said not available. But their staff offered to get one item. They reneged on their promise and instead of meeting me or informing me (there were several opportunities), they referred to the initial message. Managers not welcoming