Hotelli Suomutunturi

i didn't like the facilities

the pool is very old in the restraunt the food can be better there is no steak - meat steak the location is not good very far away from Rovaniem

Nice that all of the rooms face the slopes, the bathroom floors are heated & the room, sauna and bathroom are all beautiful! Loved staying here & the food was wonderful.

The concept and location are good. The hotel offers ski-in/ski-out access to a small ski area, and the ski rental shop is conveniently located just a few meters away. This was the main reason we chose this hotel, and in theory it works well for a short ski stay.

Unfortunately, the hotel feels quite tired and understaffed. Our room was dirty on arrival — there was dust, hair in the bathroom, and even used tissues found between the mattresses of the two single beds pushed together. When we raised this at reception, staff did try to help, but it was clear they were very overwhelmed.Another major issue was the restaurant and common areas. Large tour groups were brought in for meals (by big buses!!) which made it very difficult for hotel guests to use the restaurant comfortably. The dining area was often overcrowded, noisy and messy, and service was slow throughout the day.The room itself was also very cold and not well maintained (two of the window shutters didn’t work and were never fixed). The hotel is advertised as a 4-star property, but in reality it feels like a 3-star. Amenities were very basic and cheap.. (Palmolive soap ?)

Nice location and cottage, really quite and peaceful. It's great that cross-country ski equipment is included.

The sofa was a bit dirty, and the tablecloth was damaged.The restaurant is expensive, but the food isn’t very good.

Beautiful surrounding, good facilities, friendly personal and realy clean en nice rooms.

We stayed in chalet, and everything was perfect. All you need is there, sauna amazing, fireplace good, we love there.

One of the bedrooms was cold, no heating.

Scenery, ski slopes, location, staff

Too far from Rovaniemi, lack of supermarket in the area, or ability to buy basic supplies for the chalet. Also it's absolutely crazy that we had to pay for towels and bed linen. Surely a hotel of this size should supply these automatically or worst case include by increasingel the daily rate.

The rooms are large with comfortable beds, the evening meal was very good and it was well priced for the location. For skiing it is perfect! The ski lifts actually go from the hotel basement.

The rooms are large with comfortable beds but they let themselves down on the details. For the price you could provide more than 2 teabags and put cups slightly larger than thimbles in the room. Also, I should need a degree in electronics to work out the ridiculous combination of switches. All I wanted was to read with a bedside lamp on but that didn’t seem to be an option. Every combination ended turning on all of them again. It was crazily frustrating. The biggest problem for me was the cold breakfast items. I got there when it opened and they dished up cold beans, cold scrambled eggs and cold hash browns. When I mentioned it they said it was how they always served it. Talking about cold, we were looking forward to a swim and it was freezing. I was NOT impressed that a member of the hotel staff physically dragged one of my children in the pool. That was unacceptable. I still rate it high as there may be culture differences, no real harm done and the evening meal was very good and it was well priced for the location. For skiing it is perfect! The ski lifts actually go from the hotel basement.

Plenty of space, peaceful neighbourhood,

Furniture a bit worn, kitchen equipment would need some refreshing.

Location and quietness.

Pool was +20 Celsius so very cold.Cabin was pretty worn: marks on the walls, floor and mattresses. Curtains not working.Loud music in the reception, staff rarely present and not speaking Finnish.at all.

Nice hotel very spacious rooms

No milk for coffee in rooms

We stayed in a chalet - lots of space well equipped warm and cosy, staff excellent

Pool freezing but I know this is standard in Finland

Clean, friendly staff, skiing

Cold floors, rooms and food was cold most of the time. Christmas dinner was pretty bad experience because every single item was cold and it was quite expensive

Nice location during the winter probably is one of the best places to be. Be aware that Rovaniemi is 1,5h driving far away.

Maintenance of the whole place is almost 0 , a lot of stuff are broken in the chalets , the place is dirty. We had not enough wood to heat and the centralised heating was not working really good and cannot be adjusted manually. We asked several times for more wood as we had a small baby with us and the temperatures were -40 and they were bringing always only wood for one more day only ( we stayed 7 ) .There is an extra tax for the towels and bed linen and you need to clean yourself the place.

Beautiful place surrounded by nature. Cozy, clean and spacious chalets. Good value for money.

In one chalet, the hot water disappeared in the morning. The heat regulators are sealed, so it is not possible to adjust the temperature. No parking space for a bus closer to chalets, parking is quite far away. Not a nice surprise, that you have to take bed linen and towels from reception, carry it to chalets and then carry it back.

Beautiful location for restful moments with family, view of the snowy white slopes, extraordinary equipped gym! We did not use the swimming pool and sauna but it is also available. Great excursions (ice fishing, raindeer sleigh ride, snowmobile), all well organized and even when one bus was too cold they immediately organized a car to pick us up! Excellent food and very friendly staff!

Nothing, all was fantastic!!

A place that has so much potential with stunning location, amazing slopes but falls short in so many ways.

The lock on the door is unsuitable and not fitted correctly, making it near impossible to open without a fight. They’ve used a standard interior hotel door lock on an exterior door in the artic! see photos of frozen door lock.The heating is not suitable for the house. the underfloor heating does not heat the house correctly with no heating up in the loft area where the children traditionally sleep. every window/patio door had a draught coming through with even ice coming through the patio doors.You can’t use the lodge sauna without the heating turning off. Bearing in mind the cabin was already cold! The thought of then turning off the heating to allow the sauna to heat use the sauna for 2-3 hours (you’ve got to allow it to heat first) was not feasible with young children. So a feature we were looking forward to we were unable to use.The fire door doesn’t close properly - so again unable to use to help heat the property as you can see smoke escaping.The lodge originally didn’t have a fire/carbon monoxide alarm fitted. When we raised this to the staff they said they were too busy to sort/the earliest they will be able to sort it would be when we checked out. When we pushed stating it’s not compliant and we will escalate they magically got someone out to fit one within 30 minutes!The swimming pool which was the main reason we booked this property so to give the kids some downtime after skiing for the week was freezing cold! So they were unable to swim in it. Everyone commented on how cold it was.During our stay the temperature dropped to -35c (Not the hotels fault) however when our car would not start due to the sub freezing temperatures, they wouldn’t help with a jump cable and claimed they didn’t have one. resulting us in being housebound majority of the day waiting for recovery. We found out the next day that the hotel do actually have one to help guests. But just didn’t want to help!

There was sauna and the cottage was nice with fireplace and all was good. Very helpful staff despite it was Christmas Eve!

Some small interior, heating challenges what was quickly solved by stuff! Thank You!

I loved the fact we had our own lodge in the middle of nowhere. Great fun sledging down to the hotel and all around.Also loved the ease of the ski hire shop on site. So friendly and helpful.We choose this hotel as it was a little further out and it was fantastic.

We didn't like being charged £££s for a Christmas dinner that wasn't a Christmas dinner. It was a buffet that didn't really have much choice. Nothing for our 5 year old really and no pudding at all. This is the only real negative we have about the whole place. Ow and the swimming pool only opened at 4 pm because of this we didn't get to use it.

Breakfast was good

1.It was cold in the room. Room temperature was <=20C, when I asked hotel personal for a help with this problem. They said that it is normal due to „low“temperature outside, at that moment it was only -5C. There was no any room temperature Control, so we could not regulate that.2.For solving problem described above we were given small portable heater. Which is supposed to work on legs or preinstalled to the wall, otherwise it overheats and stops working. Unfortunately, there was no any legs and staff could not find them.3.There was cold air blowing from windows in the room, as well as in the restaurant. In addition, one bed was located near the windows and person, who was sleeping there complained about pain in the neck next day.4.In the 4th floor corridor temperature was also bellow 20C and radiators were cold.5.Some areas in the room had serious marks from use before. Bed tables had white marks from hot drinks.6.There was place for the lightning in the Center of the room, but lamp was missing, so 3 switches on the wall was not working.7.WIFI speed and strength was awfully bad. Screenshot from Speedtest made being connected to hotel WIFI is attached to this letter. In my opinion speed does not allow any good experience while using the Internet.8.Personal has problems with understanding English language and asked me to repeat many times, what I have said.