Tremonti Hotel Karpacz

Cleanliness, location in the center of Karpacz

The phone in the room didn't work, the light in the bathroom that was under the mirror didnt work either, , the extra bed was very uncomfortable with only a thin mattress, in the sauna we waited over an hour for towels to be delivered, which weren't there even after several emergencies. The dinner with the half board was very poor - leftover cheeses and ham and sweet pastries from breakfast, the same every day, not good. We were in Tremonti three times and I feel the quality of service has deteriorated.

Clean, comfortable and the breakfast was awesome

The jacuzzi could be more warmer.

The location is great—very close to the forest and the mountains, great for nature walks. The breakfast was superb, with a large variety of dishes to choose from. You won't be disappointed with breakfasts.

The room had a mountain view, which was great. However, there wasn't a writing table in our room, so it was hard to write by hand in bed all the time.

Very nice hotel in general, spacious rooms. Friendly staff, animation program from kids as well as some other activities that hotel provides or assists in booking. Great breakfast - a lot of options, practically everything I tasted was delicious. Dinner a la carte was also quite nice. Good location, close to ski resorts, yet location itself is rather calm.

Main disappointment was the pool and related facilities. Pool is rather small, outside pool was not working (water was not heated), lockers beside the pool did not work properly. Bathroom heater in the room was only lukewarm - it was hard to dry our clothes, towels, and swimsuits.

Nice area

We got a ground-floor room which doesn't have balcony what we paid for, and it was next to the house door, so it was noisy, crowdy and someone was always sitting in front of our windows.

A clean, brand-new hotel with friendly staff. The buffet in the morning and evening is magnificent! If you dine at the à la carte restaurant, the menu is excellent and suits all tastes.

There is only one remark regarding a staff member at the reception—Anna. Her response was rude and arrogant. I believe that employees in this position should be reserved, courteous, and help guests find solutions to any issues, of course, within the scope of their stay at the hotel.

Breakfast was good, though not enough of vegan options. The restaurant in the hotel is very good for pizza & al carte but the ambiance is not great. It gets so crowded and loud with half-boarding tourists.

The hotel is like a maze, to get anywhere you find yourself going up and down using multiple lifts the right and left, eventually you master your routes but not great to be constantly lost. Better signposting is needed. Poor facilities, and cleanness everywhere not adequate!Spa & pool very dirty, hair everywhere. Towels at the pool & spa were not regularly supplied. The indoor pool smelled like a toilet. My daughter after swimming was sick. The hotel is lacking a lobby or a bar, a place where you could seat and relax with a hot drink. The only place like that is the restaurant but hardly relaxing when there is rush hour! Especially bad when dinner is served for tourists with half-board option. Spa treatments: I had a massage that technically was good but a therapist I’ve seen was very nervous, cold and seemed to be in rush. Again not a relaxing atmosphere!

A modern hotel with a spa, a warm pool, and a sauna. The hotel has a great location and offers parking for an additional fee.

However, the cleanliness was disappointing. The room had stains near the bed, a dirty carpet, and an unclean pillow. Oddly, there was no desk in the room, even though it should have been there. We informed the reception, and they promised to bring one, but nothing was done during our three-day stay.What stood out most was a plate of leftover food left by the elevator. Despite being in plain sight, it stayed there for all three days, untouched by the cleaning staff. It’s hard to believe something so noticeable wasn’t addressed. I wouldn’t be surprised if it’s still there.

Rooms design and breakfast

Mess in the corridors. Barely warm pool and jacuzzi outside. Dirty plates in the corridor since check in till the next day.

there are always things within hotels control and outside of it. 95% of what hotel could do was done to very high standard

hotels layout is a bit complicated and it would be great to get some walk around with a staff member after check in. we struggled for some time to find the way to our room.

Very good location, great breakfast setup, friendly staff, Masza is a terrific food service person

No air conditioning

Colours, materials, texture of the building materials, cleanliness, modernity, architecture, decorations, scent, two balconies with a nice view and many many more...

A bit brighter light to help shaving in the bathroom would do and a stand to work on a laptop, but these dont change overall opinion worth 10 points...

SPA, Sauna with a nice mountain view and fantastic breakfast

Amazing hotel. Great location. Nice people, good food. Great outdoor pool and spa area.

Amazing luxury hotel. Absolutely spotless with fabulous food.Outdoor swimming pool lovely and warm, indoor pool/sauna so clean.

Breakfast was tasty, location also great. Few easy mountain trails right next to the hotel street.Wellness zone quite little and cosy, few saunas, and small indoor swimmingpool. SPA very nice and proffesional.

There was few misfunctioned things (like phone in a room) that hasn't been repaired for all our stay.Room service wasn't working properly (part of the problem was phone that didnt worked but even if we when in person to order sth it was delayed)

Outdoor pool

Too less space, tables during breakfast. People need to wait in queue to be seated at peak hours 9-10

We liked everything here! The hotel is in a good location. Our room was spacious, modern designed and very clean. Wonderful spa area, warm water in the pool, sauna and everything are included in the price. Breakfast is delicious and has a large choice. The hotel was beautifully decorated for the Christmas Holidays, what created a wonderful atmosphere :)

Hotel is new, clean, rooms are big, comfortable.

Restaurant and stuff Stuff is not professional, and they behave and talk not nice with guests specially with foreign tourists. They talk loud in front of guest, using private mobile, drinking coffee in front of guests. Food is not tasty , breakfast looks like big choice but most of the food is old, dry, or mix fresh with old like from previous days. General hotel looks and even acting like luxury but food and stuff need more work to do 5* standards.

food, restaurant, pool, spectacular view of the mountain.

Noisy from neighbor room and tarace. Laud music from the pool area over whole night, cannot leave windows open than