VILLA GENTILE RESORT E SPA

The room was spacious, and I had a great time in the pool. However, I noticed that locals (non-hotel guests) were apparently allowed to use the pool, which concerns me because it was filled up by non-guests.

The room quality was unsatisfactory. The mattress was a low-quality foam mattress with a thin topper. Despite checking in late at night, the air conditioning did not cool the room, and the temperature remained warm in the morning. The shower area had mold, and the shower head was malfunctioning, the only functioning one was the handheld one. I observed that several previous guests had encountered similar issues with the air conditioning and mold. The breakfast did not meet our expectations. Even arriving at 9:05 AM, there were either empty or nearly empty fruit, pastry, cheese, and ham stations. These stations were not replenished until I left at 9:45 AM, when breakfast closed at 10:00 AM. Coffee was repeatedly requested but not served. It appeared that the coffee maker only attended to tables occupied by Italian citizens, specifically female guests, who inquired about additional items, disregarding the rest of the guests. The breakfast area was also insufficient to accommodate the number of guests present at the time.

Clean modern room

Air conditioning turned offNo windows to openAsked for ac to be turned on but was denied Was hot and sweaty all night

This place is just a little paradise in Cassano. Super nice and spotless with kind staff. The pool is amazing and everything was perfect. We relaxed for one night after a day of walk from Bitetto to Cassano (25km). Just what we needed. We will come back!

The staff were very friendly and hugely helpful, opening the spa up for us even when it was meant to be closed and allowing us to bring food as we arrived after lunch was finished

Should have small plates of food available to order at all times

The pool was very nice and there is also a bar outside to order drinks. The room was clean and the bathroom was large enough. We received a very nice restaurant recommendation and we appreciated this a lot.

The way onto the first floor was via a slow elevator so we wish there were also stairs available (if there was this option, we were not informed)

They offer early check in if it is possible. A nice and clean room but not really a 4 stars accomodation… the deluxe double rooms dont have windows, just a glass door at the entrance, it is strucured more like a motel, every room has the entrance from outside, the spa is 35 euros per person for 1 hour of spa which I find a very crazy offer. Breakfast is very poor in choises… As a 3 star accomodation it would be a 8 maybe a 9, but it is presented as a 4 stars and I can t rate it more than a 7…

The guy that was at the reception at night and the pictures of the rooms made it seem better than it actually was.

Camera

Reception check in

Exceptional

Passable

Pleasant

Very good

Disappointing

Superb