Gutshof Havelland

This is an exceptional hotel in a great location. We had booked in for an overnight stay on our return journey from Poland to the UK. We would have happily stayed onger had we known it was such a lovely place with a boating theme. There are excellent facilities which we sadly didn't have time to use. Our balcony room was spacious and comfortable. The staff were exceptionally helpful. The hotel is immaculately clean throughout. Lovely terrace & balcony to enjoy a beer and admire the views. A real gem and we would recommend very highly.

It was perfect!

It's a bit outside, but absolutely perfect for what we needed. Great check-in via the key-machines and the code we received upfront. Room was a bit small for three people but okay, nothing to say about it.

There was a hot water pipe that went through the full length of the wall directly beside a bed. It was really hot and felt like the heater was on the whole night for the person who slept there. In my opinion, it's way too expensive and absolutely not worth this price currently.

We needed to have a late stopover on the way, therefore it was a good option to arrive late and use the self check in and in the morning we also used the self check out - everything quick and perfect! Thank you!

Bad

Room was tottaly cold, almost like outside, dirty as hell, litters on the ground, sink not working - water standing...

Friendly receptionist and good flexibility in terms of check-out time. As the hotel wasn't full, we were allowed to stay in the room until mid-afternoon

Cleanliness was poor. The bin in the bathroom had not been emptied and there were food remains on the floor in the room

There was a nice restaurant. And at least a place to stay in that area.

I felt like I'm in army barracks - you hear everything around, the heating is making strange noise and if you don't see where parking is during the late evening, that's your fault...

Very good

there was no hot water.Forgot to turn it on.And there was no staf.

clean and easy room, good for 1 night

Stuff at the reception desk was unfriendly, I’ve received 4 messages in German before I came (i don’t speak German), payment before spending the night. Weak WiFi , the room 321 is not quiet because there is a tableoutside just by the window

Nice hotel in the country. Easy access, easy parking. All clean. Fabulous breakfast. We'll definitely come back.

The shower in our room didn't work well.

Relaxed atmosphere in the countryside but still close to the autobahn and designer outlet Berlin

Clean room, medium size.

No water in the room, room located in the basement with a small window.

Disappointing

This guy at reception was so unpolite i can't imagine. He was repeating all the time. What is wrong with you why are you using booking com. You have no brain or something.... Wasn't able to stand up to show me where the key is. Guy like this shouldn't work with people. His company can for sure confirm it. She seemed to be embarrassed as well

Free WiFi and staff super friendly

Size of room too smallAnd location is very bad

Parking was free (but not enough available spaces)

very small rooms, we got the one on the beginning of the aisle that everyone has to pass in order to get to their rooms. There was a wedding going on... not a quiet night. Very small room and bathroom. Two beds/matresses next to each other with big gap in between. We tried to change the room but got laughed at with the response "we are fully booked".

With few options in the immediate area (i.e., not as 'far' away as Potsdam or Berlin), it is nice that there is a hotel and restaurant in Falkenrehde.

I did not get what I expected. Especially the "Gästehaus" feels more like a former garage that was converted into storage units with bathrooms, and things were either missing (shampoo, nightstand, power outlets next to the bed or table), mediocre (cleanliness, super narrow bed), or broken (sliding shower doors, shower head, self check-in).

The food was good, but fairly pricey. The lady helping out with breakfast was very friendly despite being stressed and run off her feet.. Got the impression they were short staffed/ she was over-worked. Twin Room was ok. There are 3 locations for sleeping. The main house has the double rooms; 2 out-houses have the twin/single rooms. Guest House one is adjacent to the main room, so noise from the traffic was a bit disturbing.

There were only 2 staff members I conversed with. Only one spoke a little English. The pillow was terrible, lumpy and useless. The breakfast on Saturday was terrible as they kept running out of food/ drinks/ cups/glasses/ coffee. 10 Euro was too much for breakfast. We came by train to Wustermark and only one bus every 2 hours to the hotel. Same on Saturday to Potsdam.

Good location, more pillows to choose from, the rooms were clean

the room was stinking after the smoke - really bad!!!, not good value for money

Contactless key cabinets are good, when coming late. There was enough parking space.

Room was dirty and we found dead mouse in mousetrap. Unfortunate death of this mouse seemed to have happened a long time ago because the mouse was mummified.

Very good location when travelling south

The quality of the food dishes in the restaurant was very differentiated. The food was not worth the money! One of the dishes we ordered should be meat in sauce with noodles but the meat seemed to have been forgotten in the small amount of sauce served. When we complained to waiter he didn't care at all and anyhow charged full price that was ridicoulosly high for what we got. Sleep ok but not eat

1. Woman in reception wasn't friendly. I came and I said hello i have reservation under the name... And she said - OK, and? I said so I'd like to get the room. And she replied OK how can I know what do you want. Then say check in ?2. Couldn't find my booking.3. She said breakfast from 6 to 9. First day we were there at 8 and food was cold not enough so we decided to get up earlier next day. Our room was in hotel not in guest haus. And someone forgot to open the doors or overslept. So we were locked in hotel part and waited from 6.45... Phone in the room not working. Calling from mobile phone and no one was answering. There was a door on side so we left to restaurant but couldn't come back till 8.30u til someone came and open.4. A lot of dust, spider webs on ceiling and vent in bathroom. Phone not working.

Food was tasty.